Harry Potter ShopReviews of harrypottershop.com

I have ordered the chocolate frog with the personalised card for a present. Even though I chose how I want the personalised card, the shop zoomed the photo too much and cropped it in that way that the face is not fitting to the card. As a result I have a present that can’t be used. As soon as I received my order, I contacted the Harry Potter shop but still there is no feedback. Nobody contacted me since then. I am highly disappointed because I lost a lot of time and do not feel any support and attention to help from the shop.

I've used the store a few times and deliveries are slow, however this time my order (a Hogwarts acceptance letter) was sent promptly but incomplete. I contacted the website and was advised a replacement would be sent straight away. This was weeks ago and despite chasing and being told time over that a new one will be sent, nothing. Very disappointing as there are "knock off" versions on Etsy that I could have used but thought the official store would be more reliable

Ordered a package and was delivered to a stranger (it never arrived to my door and it was marked as delivered). They don't take responsibility and even ignore any attempt to contact them. Really shady company.

Exorbitantly priced. Lost my shipment the first time. Replacement shipment required ridiculous paperwork including proof of address for a 6 year old. Customer service did nothing to help the situation and in most cases, did not even respond to emails. Do not recommend!

Waiting, waiting, waiting to her Butterbeer derved. Nothing Works. Her med the responsibel! Se are here to experience not wait

I bought about £150 worth of items for my girls for Christmas. Most items were ok if rather expensive but one pair of pyjama bottoms was cut very skinny in the legs and I wanted to return them. Despite numerous emails and messages on Facebook they have not responded to me. Edit, they emailed me 3 weeks later and said they would honour the return past its 30 day window.

Ordered a child's jumper, and received an adult one of lower value, with no invoice / packing / returns information. Tried to contact them through their online form, as their FAQs refer to a returns slip, which I didn't receive. Not holding out any hope at all. Just wish they had live chat or an inbound phone number. Feels like a really dodgy company.

DO NOT USE. Absolutely dreadful customer service. Like so many reviews on here (that I wish I’d read before Christmas) unbelievable that it’s an official store not a con shop. My order was placed on the 5th of December (“guaranteed delivery for Christmas if placed before the 16th”) and wasn’t marked as dispatched until the 22nd. No tracking information or even the name of the courier given. It’s now 8th of January and seen nothing of my order, yet they manage to take the money out of my account fast enough. I’ve sent 2 emails from the website because there’s no telephone number at all anywhere (if you go on the WB website it says all phone lines are outbound only) and nobody has replied to either, even though it says they’ll be responded to in 7-10 days. Absolutely appalling and has ruined my Christmas to be frank, I was so happy with what I’d ordered. No apparent way of escalating complaints so I’ll be going to the bank and reporting it as fraud.