I have worked in IT in the past for a…
I have worked in IT in the past for a very large international grocery chain. So I get how the industry works - who the players are; how brands are consolidated, sold, and retired; and the markets addressed for a full basket shop. I get the business. What I don't understand is why Harris Teeter hires young high school/summer college help and leaves them on their own without any experienced supervision. Case in point....I like Harris Teeter's wing options from Smart Chicken. Best wings in my city because they are air cooled, not submerged in cold water tanks. This is a different conversation....But today floored me...I wanted to buy multiple Cajun flavored wings boxes for $6.00 for 24 ounces. But there was only one in the case already packed, so I went to the meat counter to get another one. The wings in the case are $3.99 a pound, the pre-packs are $6.00 at 24 ounces. So I asked for another one from the untrained person at the meat counter. This is simple math....24 ounces is a pound and a half so it would be $6.00. This was not the case, I was refused by this person. They said they could only give me a box after they were a day old....confusing moving them to the meat shelf in the pre-packed box from the meat counter. I tried to explain, but they were steadfast and refused again. The fact that they put this person on the meat counter at 5:00 pm on a Monday evening when the store is busy from people heading home from work is surprising. But the more I thought of it, this location utilizes inexperienced young workers more than other stores I visit in the chain. Although it is a few minute longer drive, I am now resolved to avoid this store. What are they thinking?
By Russ T.