Harland ClarkeReviews of harlandclarke.com

New member of Randolph-Brooks FCU. Sent 2 packets of personal checks totaling 40 checks (20 to a packet). Unable to secure more online. Calls to their customer service unanswered. One redirected today brought repetitive plea to hold on line- like two earlier attempts. Hung up after 1 hour with same recording/no assistance. Randolph Brooks FCU needs to provide members realistic choices if they want trust and allegiance. Zero stars deserved. 1 stsr unearned gift.

My order was placed on April 29. On April 30, I got an email that the checks were "shipped". On May 1, a 32-digit tracking number was displayed but I couldn't figure out who the carrier was. (The package was delivered by USPS -- which has a 20-22 digit tracking number). The package then sat in the "presort facility" in Las Vegas NV for almost 3 days. On May 4, the package arrived in Moreno Valley CA where it sat until May 6. About noon on May 6, the package was delivered by USPS but Harland Clarke didn't notify me of its delivery until 8:20 PM. ==== I called Harland Clark's customer service telephone-number it 3 times and waited over 30 minutes each time but no one ever answered my calls.

Harland Clarke is truly an evil company. There is no way you can get to a person to explain your situation. I am encouraging my financial institutions not to deal with them! The AI they use is a human shield. They do not care about customers concerns and problems. I canceled my order but they charge me $75.00 for a check book cover. I canceled my order but had to give them my account number and routing number BEFORE they would talk to me. Which they never did. I returned the package, unopened, writing on the outside that the order was canceled. They still have not returned money to my account. They are modern day thieves. DO NOT DEAL WITH THEM!

I would like the opportunity to write a review of Costco's personal check supply company, Harland Clarke, to warn Costco customers about this organization. I ordered 200 personal Chase Bank checks on 4/1/26. I unfortunately found out that they now split the 200 check orders into two envelopes. Package 2 of 2 arrived in a reasonable time, by 4/15/26. However, when I called about the first 100 checks, (package 1 of 2), I was told that it could take a full month before the package 1 of 2 checks arrives. I called again on 4/23, to further follow up, as I don't want 100 blank checks floating around the country. They told me to call back at the end of April, if my checks haven't arrived, and they will send me another order. If and when that happens, they confirmed that it may take another 4 weeks for the checks to arrive. I can't believe that a remarkable company like Costco would have a vendor that doesn't treat their customers with more respect. Please consider alternative vendors to fill this check supply need, or straighten out Harland Clarke.

2 months went by without delivery. I had my bank put a stop on all the check numbers ordered. Had to wait 6 months to be able to order free checks again and when I did i got the email that they shipped but it has been 8 weeks and still no checks. I have asked my bank to find another provider.

Got a gift card and tried to register it on their website. They have the worst website I have ever tried to use. The only thing worse is their customer service. Their customer service agent literally told me I would have to get a new email address to register my card.

Placed order on 3/21/2026 for PNC bank checks and was charged $22.79 for special shipping. Today 3/25 we received the Bank Checks order and found that it was shipped via USPS Ground Advantage which only costs $5.03 for commercial rates. Hartland Clarke is overcharging for the shipping. I tried to call the Hartland Clarke customer service this afternoon and asked to speak with the supervisor/manager, but after 30 minutes I finally gave up. Hartland Clarke must refund the shipping overcharge.

It took a month to receive the checks, so I changed to a different company.