HargravesotcReviews of hargravesotc.com

I ordered my medication (order # 82593) on Sept. 17. Package was shipped by UPS and came to Aurora, Colorado. UPS did not deliver to me according to them because of "wrong address". It is not true.Despite my call to UPS ( I asked to redeliver it to me) they sent it back to sender (Hargrave OTC). Today I got email from sender that I got package today despite "Tracking Link" shows that my package came back to sender and sender received my package today. I tried to connect sender (few emails, a couple of calls) - no response. Therefore, I do not have my medication, and I do not have my money back. My ph.# 720-2995121

I ordered 2 tubes of Rugby eye ointment, paid for 2 tubes of eye ointment and only received 1 tube. I immediately sent an email as provided on their website, same day as delivery of tube. It was a Saturday, 3-23-24. Sent a 2nd email on Monday, 3-25-24. I have provided them with 2 full regular working days to respond, and have not received a response of any sort. I want the 2nd tube I paid for sent, I am not asking for a refund. It appears this company does not respond to issues. Review will be updated as appropriate.

The online team is unhelpful. I want to send 20 tubes of Rugby sidium chloride 5% eye ointment to my brother who resides overseas via MYUS.com ( a logistic agent in NY ) . Sent an email to customer service before X'mas and asked if a team member can unbox all the tubes and pack them into small box so the package wil get dropped off by the unit if my brother is not home instead of being taken to the post office which is not open on Saturday. No reply at all. Thought I might have got the email address wrong, and resend message again. Got a reply saying they don't ship to overseas desepite the fact that I stated clearly in my email that i intend to use MYUS.com to ship the order !!!! I explained the reason for my request to unbox the tubes again but in the end, there is no reply still. Very unhelpful staff and extremely poor service, stay away from them. I hope the owner gets to read this review so he knows how his employee treats his customer.

Ordered a product for delivery to the UK. Product was delivered to another address 100 miles away. Royal Mail say only the sender can query delivery. Have tried to contact Hargraves using 3 different methods (contact page on website, info@ and contact@ email addresses) and they have not replied to any of them. Poor service. I will be happy to amend this review if the issue is resolved.

Ordered some nasal spray through Amazon an it says its delivered on the 10 of June to fort Payne but I live in Geraldine guess this will be the last time I order anything from yall in the future it was a waste of 15 dollars

I received orders before really fast, but the last order of $100 was never received. I want a refund.

Bad customer service, product information not complete, and strict refund/return policy is not disclosed before purchasing. Their customer service representatives would benefit from professional customer service training. Be careful, not all product information is listed. Also, read their refund/return policy before you purchase. It's not easy to find on their website. They have a 15% restocking fee on products that are on their selves. Restocking fees are typically reserved for special orders. Also, their mobile website version is not performing well.

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