HardypawReviews of hardypaw.com

It would not let me give a zero star rating or I would! I ordered something for my koi pond July 2025, with the extra route protection, and they send me an email and say its been sent. Then they send me an email saying they don't actually have the product (which should have let me know it was a sketchy company to begin with!). I finally requested a refund in September as it had still not shown up and it still had never been shown as moving on the shipment tracker and they finally refunded me a THIRD OF WHAT I PAID claiming that it was subject to a restocking fee and the delivering costs were non-refundable in October?! If I look at the tracker now it still says "Hang tight, your package will ship soon" This company has shameful customer service practices, stay clear.

I ordered two products. I got super fast shipping, with accurate tracking. I was a bit nervous due to mediocre reviews but everything went fine. The product I used so far was effective. Highly recommend.

September 27 — my fully paid order with a prescription from September 23 still hasn’t been shipped. This looks like fraud — they took the money and are just stringing me along

I needed Insulin for my cat and was unable to get it locally since it's on backorder. Hardy paw was the only site I found it in stock. Initially I was taken back by the price difference. When I received the cooler with the cold Insulin today, I was so grateful to receive it. That alone justified paying the extra money. I am so impressed with their keeping me posted about shipping and seeing when it would arrive. And the packing of the cooler being sent from Calfornia to Florida is truly remarkable. Excellent and professional. Thank you

I wish I would have read the reviews first. I placed an order and didn't realize I could have gotten 70 pills for $6 more and I ended up paying $1 a pill. No returns so they conned me out of $57.83 for 60 pills. I thought shipping was free over $49 If it so easy why do they have so many negative replies and why no return policy. They could at the least agreed to an adjustment of some kind but all they want is your money. Still a bait and switch company

Order was placed Sunday night with priority mail shipping. It shipped Monday and I received it Wednesday. Service was fast, received the exact item I ordered and pricing is great.

🚫 Warning to EU customers – DO NOT buy from HardyPaw I ordered a single bottle of a dog supplement as a private customer from Spain. Despite HardyPaw’s own policy clearly stating that they do not ship pet food or prescriptions internationally, they processed and shipped the product without any warning. The shipment was blocked by customs, and I was required to pay nearly 7 times the product's value in customs fees, health inspection, and broker services in order to retrieve it. When I contacted HardyPaw for help, they responded vaguely, ignored most of my emails, and refused to take responsibility or refund the shipping. It seems they ship internationally without verifying if the products can legally enter the country, and leave the customer to deal with the consequences. This makes me wonder if they might be profiting from shipping charges, even when orders never reach their destination. 💬 Avoid this company if you’re outside the U.S. It’s risky, expensive, and shows zero customer support. Update; Thank you for your response. I had already contacted your support team several times but received no real help. The issue was not about random customs fees — it was caused by HardyPaw shipping a product they clearly state cannot be exported internationally. This was confirmed by customs. I appreciate your polite message, but this problem could have been avoided by simply following your own shipping policy. Hopefully my experience helps other EU customers avoid the same mistake.

Absolutely amazing! I ordered from the U.K on Tuesday morning and by the Thursday afternoon I had received the Zymox ear solution for my dog. Dispatched very fast and well packaged. I’ve ordered items in the U.K that didn’t arrive that fast! A*