If I could give less stars
If I could give less stars, I would! I can't believe I fell for this! Not a real site, tried to email - no response. Called, someone answered with just a "hello", then put me on hold...never came back!
By LTJ
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
139 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hardware Online Store is listed under Malls & Marketplaces.
Hardware Online Store (hardwareonlinestore.com) has 139 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
139 approved reviews, newest moderated first
If I could give less stars, I would! I can't believe I fell for this! Not a real site, tried to email - no response. Called, someone answered with just a "hello", then put me on hold...never came back!
By LTJ
Ordered items 3 weeks ago and have heard nothing. Numerous emails and phone calls without a response. DO NOT ORDER FROM THIS COMPANY. I am taking steps to have the charges reversed by my bank.
By Susan Hargrow for Joyce H.
BEWARE!! DO NOT ORDER FROM THIS COMPANY!!! I’m not sure if this is even a company, reading reviews now after placing order that I never received. I attempted to call and email multiple times and was not successful to get an answer or reply. I ordered 2 fans for heaters, they took my payment and never send what I paid for. Don’t be fooled by this SCAM! BBB rating is an “F” as well.
By Bruno S.
Yeesh! Ordered Muck Boots from this place to support small business, and they never arrived. Called to inquire and a distracted lady answered and with banging and crashing noises on the other end gave some excuse and promised they'd be there the following Thursday. Following Thursday arrived with no boots. Called many times, sent an email message, all to no avail. Now having my bank reverse the charges and have gotten the boots elsewhere. This place is completely dysfunctional. Avoid like the plague.
By Saamigirl
Wont answer calls, or emails and haven't received the items ordered and paid for. Disputing Charge with my Credit card Company and reporting to Post Master General for MAIL FRAUD... by the way Mail Fraud is a Felony because of the Interstate Commerce regardless of the amount of money involved. Fraudulent and Deceptive is the best way to describe this company
By Matt D.
My order was placed eleven days ago and I have not heard from them at all. I’ve sent two e-mails with no answer. Have been calling for 5days and no one answers. Hope they haven’t closed. I’ll be out about $100.
By James B.
Ripped me off and never responded to phone or email. waiting for credit card refund. DO NOT BUY FROM THEM. YOU WILL NEVER GET YOUR STUFF!!!
By Fred S.
Do not order from this company. They take your credit card and that’s all folks. They won’t answer the phone and you won’t get your merchandise. Had to file a dispute with my credit card and order the same product elsewhere
By Lee