They suspended my account for no reason…
They suspended my account for no reason and have the absolute worst customer service ever.
By Kevin W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
229 reviews
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Hardrock is listed under Gambling.
Hardrock (hardrock.bet) has 229 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
229 approved reviews, newest moderated first
They suspended my account for no reason and have the absolute worst customer service ever.
By Kevin W.
Suspended my account after winning 2 bets since Thursday so now it’s Monday and still can’t open my account
By Famous C J.
Won online then they decided restrict my account and wanted pics my license n bank card, sent 5 times, then they closed my account on day 3 cant get any answers say wait for email also no phone# makes u chat online or email
By angela H.
wish honestly they had less than one star to give because hard rock deserves a -5. i tried for 8 hrs to find out why my “new” account had been suspended and no answer. i now know why their reviews show this app sucks. no customer service, could not call me or let me call them.
By mike
I put a bet on Monday night game bills vs falcons one of my players ruled out before the game he didn’t play and they refused to get me a refund, the name of the player Dalton Kincaid.. I think it’s not fair
By Adrian V.
Hardrockbet sent me an email and called me to tell me they realize my Wager Limit was incorrect. I pointed this out to them four days ago and they finally got around to agreeing with me. They sent me an email telling me I was right and called me to tell me I was right and they would fixed the problem IMMEDIATELY. The problem still hasn't been fixed. They even offered me a $200 bonus bet for my aggravation but said the bonus bet expires in 7 days. I am now at the fifth day of my bonus bet expiring and I can't use it because my wager limit has not been rest to the correct amount. I currently have $64 left in my wager limit so I can't use the bonus bet. I BET they are waiting for the bonus bet to expire before they fix my problem. This company has the most robotic, underhanded and lying reps in the history of customer service. I can't wait for another sportsbook to start taking bets in Florida so I can get away from Hardrockbet. They do nothing but LIE, LIE and LIE some more.
By David
The customer service is the absolute worst. I have been a member since it started. However, after placing my bets my app crashed and they refused to help me.
By Don M.
Hardrock sports betting it’s the worst app O ever experienced
By budd H.