HarbortouchReviews of harbortouch.com

The new page looks nice. Would like to see reports where only one item is looked at. Don't want to request the report, would rather do it "as needed" when I want it.

Over all I like HT but there issues with speed and system freezes. But tech is always available to help, so I would have to recommend. Need to work on the remote reporting aspect of the system as many of us work off sight.

We are in the restaurant industry. Extensive programming for our menu. 85% of business is Credit Card. We are very high volume. We have had a lot of issues with disappearing checks and no resolution as to why. Wait times are long for assistance.

All in all I think Harbortouch is a good product. Being a restaurant POS I think it important that you adequately staff your night and weekend support crew. The only thing worse than a system failure, is losing the manager from the floor during system failure because they are stuck on perma-hold with the POS company. Unfortunately this has happened to us on several occasions. It is the number 1 complaint from managers and needs to be addressed. To stay competitive you need good program writers who can write software to address specific needs. Lighthouse needs to work efficiently. We have had several occasions where something seems to just disappear and nobody can really understand what happened and we have not been able to with 100% confidence get resolution.

I was told I would not have to pay the yearly fee of $79.00 bbut I am being charged!

slow payment on processing better rates available