Harbor Freight ToolsReviews of harborfreight.com

Terrible. Bought battery backup for my vehicle. Started making a screaming noise soon after. Told because it was an online purchase that I had to mail back and no shipping company will accept a screaming machine. Got noise complaints at home and had to go through extra to dispose of. Trying to dispute charge through bank, since they made impossible to fulfill return.

YOU HAVE TO BUY 3 TIRES TO GET 2 OK TIRES ( HAUL-MASTER 10 in. Pneumatic Tire with Gold Hub ) Most of these wheels in stock have sidewall bulges. There is a bulge across the tire where the sidewall bulge is. If you try to exchange the defective tire at the Carson City NV store, the employees there cannot follow their own exchange policy. Exchange policy says ( proof of purchase ) My receipt is proof of purchase! A valid Government ID for a return must be presented for a return! ( But not for a exchange ) Their RETURN POLICY is for returns ONLY, NOT EXCHANGES !!! I will not show my ID for a $ 9.99 dollar exchange. Their use of my ID is for some sort of scam, ID Theft or other nefarious purpose. Lowe's. Home Depot, Walmart, and all other retailers in Carson City NV, DO NOT REQUIRE YOUR ID TO MAKE A RETURN OR EXCHANGE FOR LESS THAN $100.00 OR MORE. I hope Harbor Freight Founder and CEO, ( ERIC SMIDT ) see's this. I will no longer buy anything at Harbor Freight that is over $10.00 that might even have the slightest chance of needing a return or exchange !!

If I could give zero I would. I recently ordered a toolchest online ,us general 72in to match the one I bought 7 months ago. It was on clearance, new series was coming . Order went through order in possessing. I wait about a month 21 biss days for ship , I hear nothing so I call first lady says they are looking for a shipper. So I wait another week hear nothing so I call and get a lady says sorry item is back ordered and may or may not show up from China and my order will be canceled card refunded is there anything else I can do for you she says . Mean while my card was charged the day I made my order and my credit score dropped aswell when they damn well know they don't have the chest. Harbor Freight is the worst. And now I may have to dispute the charge what a joke.

Bought a belt sander and they don't sell the sander belts. Bunch of clowns

I'm trying to put a application in here they got some kind of computer or idiot that tells you that the application you want to put in ain't available when on their page it says it's available in the location I wanted to be available it's too hard to try to work for these people these people don't know how to pop up an application just give people application they'll fill it out their self then if you want to have them you can if you don't you don't have to nobody needs help nobody needs a computer or an idiot to tell them what's available we can read I hate this stupid company I'll never try to work for him again

I’ve had the most terrible experience many of times as soon as I entered this store I received all types of mean looks from customers and workers, the workers at Ontario Ohio store are did not want to help me I asked for help and was ignored it took for a cashier to help me because none of the that was just standing around did not want to help me I’m a polite and generous person I don’t deserve to be treated the way this store has treated me every time I went to this store i was treated so poorly I couldn’t think of what else I had to get and the stress from the racist experience gave me a headache and made me sick to my stomach when I left the store I came to a conclusion that there was a strong racist hatred; the looks I got from the workers and customers made me feel sad 😞 because I was the only black customer in that store at the time I was there it was an uncomfortable feeling I physically felt attacked because everybody stopped and stared at me when I was trying to shop these types of issues has been happening I am not the only black person that got treated this way these issues need to be addressed racism is bad for business.

We drive over 45 minutes to the Campbellsville KY location for an "in stock" item. Turns out it wasn't in stock. The asst mgr gave us a rain check and 25% off if we come back in 4 days. She even told me I could call b4 I went to ensure the item arrived on their truck. Okay. So the day comes and I call. The call lasted almost 10 mins as the guy checked and verified the stock was in. I asked him did you get plenty because I can't get there until tomorrow and the man said absolutely no problem. So I drive another 45 mins and the store mgr looks comes back and asks who I talked to because they have none in stock. Now ive driven 3 HOURS and have nothing. I showed my phone to the store mgr CLEARLY showing my call checking stock and told him to sell me the floor model. NO. He offered me a 25% discount and he will call me IN TWO WEEKS to let me know IF they received the stock. I had to drive a large vehicle there each time because the item was big. So now I'm out tons of gas money and my time and I still don't have what I need. I ran to Lowe's and they had JUST sold their last one. Needed it this wknd. Thanks to the outright lies told by each manager and employee of the Harbor Freight Campbellsville KY they have completely wasted HOURS of my time and tons of my own money on gas. They have ZERO customer service. The entire company is this way. Good luck getting any reply from corporate either. Harbor Freight is a company that doesn't care about its customers at all. Sad. My husband wants to post pics of the thousands of $$$$ worth of products he's purchased there. He was buying a band saw for $600 NEXT WEEK but Harbor Freight has thrown away our business. The store mgr said our business was unimportant! So they won't get another penny from us. Pathetic. Good store but ZERO customer service and ZERO mgmt. Sad.

There seem to be a lot of bad reviews here. It’s understandable. Not all of their products are high quality. But you pay about 1/3 of the price you would at Home Depot. And for the half of their tools that are pretty decent quality (I’ve used Bauer and various socket sets and wrenches), they are a pretty good value.