Happy & PollyReviews of happyandpolly.com

Response from Happy & Polly· Aug 12, 2024

Dear Customer, We apologize for the delayed response over the weekend. We understand your frustration and want to assure you that we did send a replacement for the broken piece. However, it seems the package was lost in transit. Our customer support team will reach out to you shortly to confirm your current address, and we'll promptly send another replacement. We're committed to resolving any issues and ensuring you're satisfied with your purchase. Thank you for your patience and understanding. Best Reagrds, Happy & Polly Team

Response from Happy & Polly· Aug 12, 2024

Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the initial package-lost issue you encountered with the first shipping service. We understand how frustrating it can be when a package goes missing, and we’re glad we could quickly resolve the issue and get the replacement delivered to you. Your satisfaction is our top priority, and we’re happy that things were corrected once we connected directly. We appreciate your patience during the process. Thank you for giving us the opportunity to make things right, and we hope the litter is everything you expected. If you need anything else, please don’t hesitate to reach out! Best Regards, Happy & Polly Team

Response from Happy & Polly· Aug 9, 2024

Dear Customer, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. Sorry for the issue that the package was lost during transit, which caused the delay. Once we were made aware of the issue, we immediately sent a replacement and provided the tracking number to ensure you received your order as soon as possible. We strive to provide a seamless shopping experience for all our customers, and it’s disappointing to hear that we fell short in this instance. Please rest assured that we are taking steps to improve our shipping process to prevent this from happening in the future. We value your business and want to make this right. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and also appreciate your patience throughout this process. Best regards, Happy & Polly Team