Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
907 reviews
Happy & PollySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Happy & Polly 🐾Happy & Polly is an online pet store that specializes in providing a selection of endearing and comfortable products for our beloved feline companions.🐾 We understand the special bond between cats and their cat parents. That's why our mission is to create a dreamland where cats and their loving parents can find everything they need. At Happy & Polly, we offer a diverse range of products, catering to both the daily needs of your cat and the desire for customized accessories. From essential items like Cat Trees and Water Fountains to unique options such as our Custom Pet Portrait Stamps/Phone Holder, we have curated a collection that encompasses both practicality and individuality.📨If you have any problems or concerns, please don't hesitate to email us. We'll get back to you within 48 hours. Visit Our website Email US
Happy & Polly (happyandpolly.com) has 907 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
907 approved reviews, newest moderated first
Quick delivery and a great product. Everything was exactly as expected (dimensions, quality, etc). My only complaint is that it was a little difficult to assemble by myself. Another set of hands would have helped, but I managed after about an hour and a few cuss words, lol.
By Wendallgrrl
The gothic tree I got from here has been amazing! All our cats adore it, it was easy to assemble, great quality and love the bat toys.
By Stephanie M.
Cats love this clean and modern cat tower! When we adopted two new kitties we really didn't want a large carpeted tower in the middle of the living room. But when one of the cats started climbing the curtains, we knew we needed something. This cat tower fits right in with our living space, is not an eye sore, and is used constantly by both cats. We are glad we spent a little more money to not have something we were always itching to get rid of.
By Jenniferrrrr
Very good and timely communication regarding the arrival of my product. Also, they did a wonderful job rendering my granddaughter's totally black cat. I was afraid his lack of contrasting colors would result in a "blob" but we got a great stamp that she is enjoying very much.
By Marian C.
I never received my item - assuming the address was entered incorrectly but when I emailed, customer service never responded. I didn’t reach out to modify the address I asked if it was returned to see if I could then modify the address - I don’t expect a new product to be shipped out even though the address got messed up somewhere along the line.
By Dev
Response from Happy & Polly· Feb 15, 2024
Hi, Upon reviewing your order and our email communication records, it showed that your order was shipped on the 18th, and you reached out to us on the 24th to modify the shipping address. Regrettably, by that time, your package had already been delivered on the 19th, making it impossible to make any address changes. We did explain this situation and proposed potential solutions in our correspondence, but analysing your review, it seems that there might have been an issue with email transmission as we did not receive your reply. Please accept our apologies for any confusion or frustration this may have caused. Our customer service department is committed to resolving this matter promptly. We will reach out to you again within 48 hours to ensure that this issue is addressed to your satisfaction. Thank you for your understanding and patience as we work to resolve this matter. Best regards, Rose
Overpriced but I do like the items I got on the site but the word POST was crooked and I emailed them several times. At first they were saying they they didn't understand what I was saying which it was pretty straight forward so I sent a pic of what I was talking about and then they stopped emailing me back and not it won't me email them. Ok items but bad customer service!
By Michelle
Response from Happy & Polly· Feb 15, 2024
Hi, We regret to inform you that we have not received the image illustrating the issue you mentioned. It's possible that there might have been a technical issue with the email transmission. Rest assured, our customer service team is dedicated to resolving this matter promptly. We will reach out to you again within 48 hours to address the problem and ensure your satisfaction with our products. We appreciate your reminding and feedback. Please feel free to contact us if you have any further questions or concerns. Thank you for your understanding and patience. Best regards, Rose
It was simple…delivered on my front porch! Done just right… My cat and myself love the little tower… He sits in the front window and watches every move! Thank you! anne Seim
By Anne S.
I ordered a cat tree from them and it came quickly. My cats love it and it's been holding up well.
By Sumaya M.
