Happiest BabyReviews of happiestbaby.com

am absolutely disgusted by this company. We spent a fortune on the Snoo, and now they expect us to pay twenty dollars a month just to use the basic features? You literally cannot even use Weaning Mode or lock the motion level without paying their monthly subscription. This isn't some new upgraded tech, they literally just took away settings that used to be completely free and put them behind a paywall to squeeze more money out of exhausted parents. It is pure corporate greed. The hardware is fine but the company is predatory. Save your money and buy something else

It’s a great product IF you can use all the settings. I used to love the bed/app and the ways I was able to adjust settings and track my baby’s sleep. However, one day I updated the app and now I must pay a $20/month subscription to use most of the basic functions of the bed (especially the weaning mode). I feel the subscription model is overpriced and was bait-and-switch because I don’t know if we would have purchased this expensive bed to be used among our family members if we had known that we would need a subscription we cannot afford. I now have an expensive bassinet that I regret owning.

Horrible customer service- they argue with a mother who has a 7 day old baby about the size of the snoo swaddle they gave me. I said he does not fit. Apparently they are giving me a large swaddle- never came. That was 1 week ago! I am only renting the snoo for a month. They said it has not even shipped yet. Horrible customer service after paying $350 a month to rent. They should be ashamed treating moms like this who are especially trying to recover. Disgusted.

I am SO glad I am only borrowing this SNOO from a friend because this is an utter piece of garbage. The people over at Happiest Baby are some greedy, money-hungry fools who care little about your baby. Not only is the SNOO $1700 (before taxes), they also require you to pay $20/month to use the damn thing (the “free” version basically lets you only turn it off and on, that’s it).

Snoo should not sell refurbished/used units if their product is not made to withstand multiple babies. I basically paid $900 for a paperweight and their customer support team is insultingly bad.

I was gifted a snoo, that while initially was working fine is no longer moving. I first emailed days ago. Every time I have requested a way to communicate synchronously ideally by phone. These requests have been denied. There is a phone number at the bottom of the email which when I call simply states to send an email and does not give any option to hold for a representative. There were multiple emails back-and-forth with requests for information and requests for multiple videos.Finally, after days of back-and-forth, you only informed me that you cannot even provide support the product because it is outside the warranty, thus wasting my time producing videos, sending emails and my days with a newborn. While my prior experience with the product was a good one, The customer service is one of the worst I’ve ever experienced, wasting my time and sleepless nights.

I’m deeply disappointed with the SNOO Smart Sleeper Bassinet, which frequently shuts off unexpectedly during use, disrupting my infant’s sleep and posing potential safety concerns. Within minutes of starting (1–40 minutes), the SNOO stops rocking, enters standby mode, and sometimes shows a false "clips not engaged" message despite secure clips. This happens near-nightly, with some users reporting 12 shutoffs in 17 nights. Restarting helps temporarily, but the issue recurs, causing sleep deprivation, stress, and, in my case, worsening postpartum recovery. Happiest Baby’s customer service provided only basic troubleshooting (e.g., cleaning clips, unplugging), which didn’t fix the problem. They acknowledge this as a “known” issue but offer replacements only for in-warranty units, leaving out-of-warranty users like me without solutions. Reddit’s r/SnooLife shows dozens of identical complaints, pointing to faulty clip sensor wiring or design flaws, with some resorting to unsafe workarounds or third-party repair kits (SnoozyMama). For a $1,695 FDA-approved product marketed for reliability, this is unacceptable. The SNOO’s widespread malfunctions and Happiest Baby’s inadequate response demand an FDA investigation into its safety and quality. Avoid this product until these issues are addressed.

Purchased a $2k snoo for reasons I won’t get into here, just know that it was needed. After using it as intended with first child, have now found those basic features are now locked behind a premium subscription (totally unaffordable $30 USD per month) this is completely unethical and prevents parents from using this product as agreed and intended. Untrustworthy product and now pretty useless in our household.