Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
5 reviews
Hanke LuggageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hanke Luggage offers an exceptional blend of style, durability, and functionality, making it the perfect travel companion for any journey. Crafted with premium materials, Hanke's suitcases and travel bags are designed to withstand the rigors of travel while keeping your belongings secure and organized. With a focus on innovation and customer satisfaction, Hanke provides smart features like expandable compartments, 360-degree spinner wheels, and reinforced corners, ensuring a smooth and reliable travel experience. Whether you're a frequent flyer or a casual traveler, Hanke Luggage delivers top-tier quality at an affordable price. Discover why so many travelers trust Hanke for their adventures—pack your journey with confidence.
Hanke Luggage (hankeluggage.net) has 5 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
5 approved reviews, newest moderated first
Hanke suitcase Terrible product! Zipper broke after 2 uses. Zipper is small and flimsy. This product is made in China. Also, I tried to contact the company about the zipper issue and received no response. It’s going in the trash!
By A Stephen C.
Avoid this luggage. The zip is the most critical failure‑point on any suitcase — the part meant to survive airport handling, pressure, and load. Mine failed on first use, literally on the way to the airport. These are genuine YKK 85G components, so the failure points to a serious design or assembly flaw in the case itself. The supplier denied responsibility and the brand offered no meaningful support. Don’t risk it.
By Mark
Very disappointed with this company. Bought a 20 inch luggage on Amazon a year ago. After the 2nd use, the one zipper totally broke off and now it can't lock in place on the top of the suitcase because it's gone. I've emailed the company at their hankeluggage.net email address, and I still haven't heard back. I also called the phone number listed on their website (704 area code) and I get a recording from Verizon that the number is no longer in service. How am I supposed to get in touch with this company?
By CJ F.
Can't get ahold of anyone at the company about their warranty, told to contact Amazon, Amazon told me to contact the company, and the email address listed on their website bounced back. Have had the suitcase only 3 months and the handle stopped working. Terrible experience. Do not buy their products.
By LA T.
Response from Hanke Luggage· Feb 13, 2026
We are incredibly sorry to hear about the trouble you've had reaching us and the issues with your suitcase. It is disappointing to learn that our communication channels failed you when you needed them most. At Hanke, we take our warranty promises seriously and would like to step in immediately to resolve this. Please send your order information and a brief description of the damage to [email protected]. We will assign a dedicated agent to your case to ensure you receive the support and functional luggage you deserve without further delay.
I purchased my Hanke suitcase in November 2023. I have used it 3 times in the last year and one of my trips produced a suitcase that both zipper feet had broken. Since their warranty covers zipper feet, I have tried to engage the company via their websites (I have found two different addresses on the web) and have had no response. What good is the warranty if the company will not respond when you have an issue. Loved my suitcase, but too much money to have only used it 3 times.
By GY W.
Response from Hanke Luggage· Feb 13, 2026
Dear Customer, thank you for sharing your feedback. We are truly sorry for the silence you’ve experienced and for the issue with your suitcase zippers. This is certainly not the level of service we strive to provide. We want to honor our warranty and make this right. Please contact our dedicated support team directly at [email protected] with your order details. We will prioritize your case and ensure a resolution is reached promptly.
