Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
88 reviews
handscraft.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Hands Craft! We are an online retailer and distributor of DIY Miniature Kits and Wooden Puzzles from Southern California. You've probably seen our products at your local bookstores, gift/toy shops, and other various retailers. We strive to ensure our customers have everything they need to finish their kit, from replacement parts to missing instructions and even step-by-step guidance. We are also builders, so we want our customers to feel the satisfaction of finishing a build without the frustrations.
handscraft.com (handscraft.com) has 88 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 75 reviews with 5 stars · Clear filters
Fun mini town decor for my bookshelf. The customer support was really responsive over email and even mailed us a replacement part when we asked!
By Sherry W.
Response from handscraft.com· Mar 28, 2023
It was a pleasure to help you; thank you for the review :)
I absolutely love their large variety of diy products and miniature kits. I’ve personally finished multiple miniature rooms and loved them so much I’ve sent kits to family and friends as gifts. The quality of the materials and the layout of the instructions make the whole experience very enjoyable. I love watching it come together. 10 out of 10 would recommend.
By Emilie P.
Response from handscraft.com· Mar 28, 2023
Thank you for the kind words, and we hope to see you again! :)
I had a few pieces that broke while putting the Ferris Wheel together. I emailed the company pictures of the broken pieces and the company replaced them at no cost to me.
By Samantha
Response from handscraft.com· Mar 14, 2023
Glad we could help and hope you enjoyed finishing that Ferris Wheel ☺
The product is great, and exactly as ordered. However, what really made this a great experience is that I had a serious family medical issue and had to delay the shipping. Alex was very flexible and made things easy. Top notch product and vendor.
By Waco P.
Response from handscraft.com· Jan 31, 2023
Thank you for your kind words, we hope to see you again! 🙏🏼
Loved it. The seller was nice, the products were cute
By Jackie Y.
Response from handscraft.com· Jan 31, 2023
We're glad you loved it! ❤
This is a gift for my husband's sister. She loves it. ❤️
By Rose D.
Response from handscraft.com· Jan 23, 2023
We're glad she loves it! If she needs any replacements for broken parts, please have her reach out at [email protected].
I love the 3D Creative Bookends series. I've started my second one. I hope they create more in this series. When I had a problem with the wiring (probably my fault) they were eager to rectify the situation and quickly sent me a replacement part. I informed the retailer about their response to my problem and she said that she would pass that on to people who are worried that that they might mess something up.
By Melissa W.
Response from handscraft.com· Jan 23, 2023
Thanks for your feedback, and we appreciate you spreading the word in case anyone needs replacement parts! Please have them email [email protected] and we'd be happy to help.
Excellent product and fast shipping!
By Josh
Response from handscraft.com· Jan 23, 2023
We hope to see you agan soon! :)
