Hand & Stone Massage and Facial SpaReviews of handandstone.com

Generic uninspired assembly line massage. Nothing unique nor original cookie cutter at best. They don't care about the quality just the upgrades in service. 50 minute massages for the therapist cannot wait to get you off the table. If they ask if you want to upgrade to something ask him how much more it's going to run because they will not tell you and when you get your bill it could be a unpleasant surprise. I can honestly say it was the worst massage I've ever had

The front desk Customer service was good. The overall service for the price was not good. I've been to some high end spas and I guess I expected more pampering when I spend that kind of money. The music was loud and not relaxing. The head rest on the bed was very uncomfortable, like one Size fits all. When I was leaving the room, I was handed a Dixie cup size cup of water.

My Husband and I are both members and have found it difficult to make appts. The receptionist is not friendly and has even accused me of yelling at her when I was disappointed with the lack of availability to make an appointment. I have a strong voice and was speaking in my normal manner and tried to explain that to her. I am a handicapped Marine veteran. We are 5 months behind because of the lack of therapists and availability of the ones they have. I find this business a big disappointment

Ceyairah and Alesa were very helpful...thank you

My massage was very average. The man who massaged me asked me a couple of questions that made me uncomfortable. I also feel like I was swindled!! No where on the website does it says the price of a massage is $150, it says it will cost $79.95 when I signed up. I was then talked into a membership but they weren’t transparent about terms and conditions, it was very very confusing. I’m not happy, I just wasted $150 for an average massage and very vague information.

Hand and Stone apparently oversell their services. They sell memberships without having enough therapists available to properly service their paying members. I have tried for the past two weeks to schedule a massage by calling Monday or Tuesday morning, only to be told that no one is available for the rest of the week or that there are only one or two appointments available at an odd hour that does not fit my work schedule. It should not be this difficult for a paying member to book an appointment. And because I was unable to book for two weeks and have not used my already paid for monthly fee, I paid $69.95 for no service this month. This is unprofessional and certainly not customer service oriented. On a positive note, the therapist I visited three times (Will) was both professional and skilled at deep tissue massage. Sadly, the business he works for is not as professional. I have already cancelled my membership and will now look a business that offers professional customer service, an excellent massage and better scheduling. I cannot recommend Hand and Stone Massage of Greenville, SC. Update Jan 11, 2024 Within 24 hours after posting my review, there was a response from management: Hi Jerry, thank you for leaving us your review. We would like the opportunity to look into your recent visit in hopes of resolving this matter to the best of our ability. When you have a chance, please call or email us at (864) 234-5772 or mgr, so that we may discuss how we can make this up to you. We value your business so we hope to hear from you soon. I replied by email and did not receive a response. Not surprised by this because I believe the only reason management responds publicly is to make it appear as if they care and will do something about the problem. But the reality is they do NOT care and will do nothing. So I have changed my rating to one star. My advice is to stay away from Hand and Stone in Greenville, SC

They can use consistency in their cancellation policies. I’m told in person I’ll have a six month freeze out in my acct as I’m moving and have 10 services (799.50 in total) accumulated that I can’t use. After that my membership can be cancelled. They called today wanting updated credit card info as only two months have elapsed in my freeze and now I’m told that’s as long as they can do. And in order to cancel I’ll have to pay one more service NOT a cancellation fee. I’m not giving my updated info. This is freaking ridiculous!! You already have almost 800 of mine in services I can’t use as I’ve moved out of the area, now you want me To pay for yet another one I won’t use?! No way. Hold you hand you know where I’m not giving you a dime

Terrible company. First they have really strict policies about cancelling, they give you a certain amount of time to use your package and if you miss even by one day they don't honor the remaining, but they are really good at advising you to purchase another package so you can redeem the lost ones back. It's a total scam. Managers don't call back. Corporate doesn't answer their phones. I would never advise anyone join. I do like the woman who does my facials. I would much rather pay her directly than have any of my hard earned cash going to the top.