Hancock and WhitneyReviews of hancockwhitney.com

I don't have any issues going into the branch but the customer service experience is very hit or miss. I put in a dispute of a charge and it has been 11 days and I've received no response. It's fine dealing with them but as soon as there's any problem it's always an extreme headache dealing with them to figure it out. I had no similar issues with Wells Fargo when I used to bank with them. Even my online banking with Venmo has gone smoother than it has with Hancock Whitney. It's a southern bank with southern problems I guess

A check was written on Hancock Whitney Bank from my mother's estate. I deposited it into Charles Schwab brokerage and I was informed by them that Hancock Whitney is refusing to verify the check, even after weeks of waiting. There *absolutely* are sufficient funds for the check to clear, yet Hancock Whitney is determined to obstruct funds from going to the surviving heirs from a deceased parent's estate. Heartless and unhelpful organization.

They “updated” their app but actually got a whole new app, didn’t tell customers and didn’t get rid of the old app. AND the new app is not nearly as user friendly as the old app. What is happening in America. Everything is so messed up. Nothing seems to work properly any more.

I am writing to express my frustration and disappointment with the service I received at the Hancock Whitney Bank drive-thru location on Elysian Fields Avenue on Saturday, 01/31/2026. I arrived at the drive-thru a few minutes before 12:00 noon and was behind a white pickup truck. When I pulled up, the truck appeared as though it was about to leave, but instead the driver placed the vehicle in park and remained there for several minutes. After 12:00 noon, the driver then sent an empty canister to the teller. When I pulled up immediately afterward, the teller refused to respond or assist me in any way. This was extremely frustrating, especially since I was present before the noon closing time. I then contacted customer service to report the incident. I waited approximately 20 minutes to speak with a representative, who showed little concern about what had occurred and did not seem interested in documenting or addressing the issue. This experience was unprofessional and unacceptable. Unfortunately, this is not the first negative experience I’ve had at the Elysian Fields Avenue location, and it has left me seriously considering moving my banking elsewhere. I hope this matter is reviewed and addressed, as customers deserve better service and accountability. Sincerely, Soon to be banking elsewhere

I had a checking account here for a number of years. I wanted to transfer money from my account to my wife's account at another bank. The web site is awful and I couldn't figure out how to do it so I sent them an email through their system. No response. I sent them another email and told them that if they couldn't tell me how to do this I would have to close my account. No response. I opened an account at another bank and began withdrawing money a little at a time. I finally went on the web site to see how much money I had left and withdrew that amount. Then I got a letter telling me that I was overdrawn and they charged me a fee for being overdrawn. Tomorrow I'll call them and make sure my account is closed and never do business with them again. Do yourself a favor and stay away from this bank.

This bank is really awful. They stole my opening deposit by restricting my account after opening and then pocketing the monthly fees while I couldn’t do anything about it. STAY AWAY FROM THIS BANK!

I did all my banking with Hancock Whitney for over 20 years. In recent years, they have closed most branches and ATMs are hard to find. The worse is their online banking which they have become so obsessed with security that it is difficult to use that service. They will suddenly disable your access and want you to get your computer professionally "cleaned" then give them a report. After doing that, it might be another device you use they don't like. It doesn't matter what your verify with them they want you heading to a computer shop. I would avoid banking with them.

Despite being a long-time reliable customer who gets things done. HWB still charged me a 36-dollar overdraft fee for the same amount paid. Living in the old ages, I guess. HWB represents itself a loyal, community and customer-oriented bank. But it is actions like that which put this bank in the same category as BOA or Chase. Which is not a good one. Profit at all costs it seems. It is pretty disappointing how they handle situations like that. I took a loan for house improvements. Personal loan. Never miss a payment, just do my thing. Yet. No other offer, no options for a repeat. Just take the money and run it feels like. On top of that I was under the impression that overdraft fees are capped at 5 $ now. Still HWB takes 36!!! I had 2 of them in 6 years. Still, not even a courtesy wave. One can only hope that this profit making only thing of the past will go away. Banks make millions and maybe billions with that, praying on the folks who struggle the most. A 5 $ overdraft fee is reasonable, makes sense and still gives them some profit and it would not heard folks with low income nor retirees or so. But I guess that is not a main issue for larger banks.