Hana TravelReviews of hanatravel.com

I read the reviews and thought Hana travel would be a great option. I ordered online and accidentally ordered in GBP instead of Turkish Lira. I emailed and asked if i could change it to TL - they emailed back and said no problem, I can pay the driver in TL. I looked in their website to see how much it would cost in TL and made sure I had the cash ready. When I arrived there was no one with a card and our name, so I went to the booth on the message. On arrival the gentleman didn't speak English and just grunted at the other driver. After a couple of minutes we followed a guy to a old van. He put the music on very loud, and there was no air conditioning so it was hot. He did offer us water bottles which was nice. When we arrived at the hotel, there was a problem and he wouldn't take the money. He didn't speak a word of English so he just kept pointing at the email. I didn't know what the issue was. Apparently we needed to pay more, so I gave more. Then he was still pointing and typed in an app that translated to English that I needed to pay for the return as well, but it was more than the website. So as it was only £10 more I just paid it. In our return, we were picked up on time, and the van was newish. When we arrived at the airport, the driver wouldn't let me leave. Again, he didn't speak a word of English. When I say it was hot, it was boiling at 37°- at 10am - as there was a heat wave. I kept phoning the Hana office but there was no answer. I showed him a translation explaining I had paid. So he said he had to phone the office. After about 15 minutes in the sweltering heat, he eventually got through and nodded that I could go. The whole interaction there and back wasn't particularly pleasant. I wouldn't use them again, but if you speak Turkish you'll be fine.