Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

HILTON BRISTOL AIRPORT We had booked this hotel ready for a 7am flight the next morning. Unfortunately, I had a Stroke and was in hospital for 4+ weeks so my wife had to cancel our holiday bookings. She contacted the hotel direct and was told she could only cancel via Expedia. Expedia had/have no record of the booking. I knew this as I booked on hotels.com but I was seriously ill and could not inform my wife. Now, some 6 weeks later, my travel insurance claims handler is requesting a Cancellation Invoice showing the amount we paid/lost. I contacted the hotel who again advised we needed to deal with Expedia. I contacted the correct company (hotels.com) who have no record of the cancellation and according to their system we stayed at the hotel. They wouldn't budge but did resend the original booking confirmation again. Because the Hilton at Bristol Airport KEEP GIVING WRONG INFO it looks like our travel insurance will not pay the £145 we lost due to the non-refundable cancellation. I have messaged the Hotel and requested my concerns be escalated to management but I know it wont be and we will get redirected to Expedia yet again.

When we checked in we found a pile of ants crawling all over the floor and the room was disgustingly dirty. We canceled our stay immediately and the hotel clerk said a manager was unavailable to refund the charge. Over the next week dealing with Priceline they kept saying the manager was not available. I will Never stay at a Hampton again and I will Never use Priceline again!

Extremely disappointing experience and a very poor example of customer service from a brand that claims high hospitality standards. My issue was not only about a cancellation charge, but mainly about the rude and dismissive way I was treated during a phone call with the hotel. I raised this clearly in my complaint, yet no meaningful acknowledgement or investigation into the staff conduct appears to have taken place. Instead, I received a generic “policy-based” response and a final email closing the case, which felt dismissive and lacking any genuine care for the guest experience. Hilton promotes professionalism and service, but in this situation the approach felt rigid, impersonal, and far below expectations. Hiding behind terms and conditions without addressing how a guest was treated shows a worrying lack of accountability. I hope senior management reviews how complaints are handled, because based on this experience I would think twice before booking again.

Hampton by Hilton marlow - Staff were nice but although room nice and large it was absolutely filthy - black scum ( proper crud that had built up over months)covered every bit of black grout in the shower and under the bed had never been cleaned and was full of debris and dust - the bathroom tiles by sink covered in dots of what I presume was previous guests spittle - the rug was dirty with lots of debris underneath it and the surfaces were not clean - bring your rubber gloves and bleach and mop and bucket if you book

I was at Hampton By Hilton Amsterdam Arena Boulevard for three nights. No heating in the room. It was freezing. Even you can not wash your hands with warm water as well. I have given a broken electrical radiator heating as well. it was dusty and was not working properly as well. You do not have a proper complains section to have complaints as well. I think so you do not bother. It was disappointing.

Hampton inn Chelsea. Ho cambiato albergo per il precedente che era in Siberia dal freddo sono andato qui ho dimenticato (colpa mia) delle lettere a cui tenevo. Ricontattati subito sono scomparsi non rispondono più. Servizio pessimo.

Very disappointed! The Manager is absolutely unprofessional. They need to work a lot for their right approach to their customers. I was expecting a lot more from a big Hotel like this one.

I canceled my trip due to the government shutdown. The hotel gave me the run around about getting my refund because I booked through a 3 rd party. Finally the hotel said they were working with booking.com to give me a refund but I still haven’t received it and they won’t respond to my emails.