Hamilton BeachReviews of hamiltonbeach.com

I had 5 years warranty on coffee maker but it stopped working after 3 years, after I sent all information needed, customer service find that it was a warrantied and a replacement was to be sent on Nov. 17, 2020 per Chrisandra but to date Jan 4, 2021, no replacement coffee maker in sight.

Just awful. I ordered a mixer on November 01, 2020, order 7519665. Ten days go by without a tracking number email so I call customer service for an update. The company has turned off their phones to protect their employees from COVID-19. I'm not sure why they can't answer the phone at home, that's what I have done since March. So I submit an email requesting an update. I get a response that there's a problem with the order, check back Friday. I do, no one responds. I email a week later, but no one responds. I email another week out, but no response. Here we are a month later and I email again. I get a response four days later saying exactly what the original email said, "Problem with order, we're investigating, check back Friday". I responded and asked for a meaningful response or cancel the order and refund my credit card. No reply. Did they lay off their staff, or do they simply not care? This is absolutely ridiculous. I guess I have to call my credit card company and dispute the charge to resolve this. This experience has been so frustrating that I don't think I will ever purchase another item from them. Update: I messaged them on Twitter letting them know what went down. They responded saying to contact customer service, lol. I responded and told them how many times I have tried to contact customer service, but they don't respond, and I'm moving on and a lot of people are frustrated with the lack of service. Haven't heard from them since. That was two weeks ago. Well, there are other brands available.

More than two months ago, I contacted Hamilton Beach about my coffeemaker I had purchased in January 2020. I explained that the tank was leaking. Since the coffee maker was still under warranty, the HB representative promised to send a new one as soon as I paid the $8.00 shipping charge. A month went by and I never received a replacement for the defective coffee maker. Fortunately, I was able to get a refund of the shipping charge. The bottom line is that Hamilton Beach customer service is terrible. I shall never again purchase any HB products. It cost me more than $70 to purchase a coffee maker from a different company, but it was well worth it as we are very pleased with the product. Michael Shaw

I have been trying to get them to send me a new coffee maker because mine stopped working and I have had it for less than a year. I sent them the receipt, done everything that I am supposed to do several times and still no response. This is the worst customer service I’ve ever had I will never buy Hamilton Beach again. If they had minus in stars I would actually give them -5 stars! I have had it with them. I will take legal action if I have to!!! 🤬🤬🤬🤬

No customer service support available for months. They say it’s because of COVID-19, but it’s been more than half a year. They don’t reply emails either. I will not buy from this company again. My steamer is broken and I have to buy a new one during warranty period. What a joke! Hopefully, they care about their employees, so they don’t work. Hopefully, they don’t use COVID-19 as an excuse.. All the platforms, retailers, markets, and online support is working. Hamilton Beach is the only one. Feels like they closed the whole company..

I’d give zero if that was an option. I’ve asked for a supervisor, my replacement coffee maker leaks. I’ve offered to send a video so they can fix the problem w the manufacture. Many months later the rep tells the replacement is out of stock. It’s now back in stock, but my discount had expired. Why a discount on a warranty product?? I’ll never buy this brand again - worst customer service ever. How can they not have a supervisor??? I’ll be sharing my emails w the BBB. Update - not sure if this a coincidence to writing this review. I’ve now been offered a 50 % discount. Since I was thrilled w my first coffee maker years ago, I’m going to give another model a chance w the discount provided.

New Bread Maker, when I called for a basic answer to a question. No one is available. COVID 19. Here we are in November and you are using that excuse for not communicating. I went to the website and looked so see answers to frequent questions, I needed to enter the product name. Bread machines not listed. I went to send an email again I needed to enter product name. Again not listed. I will return the machine and buy a different brand.

I purchased the Hamilton Beach Multicooker 4.5 Q Model 37571. I am so disappointed as the inner pots coating (which is supposed to be non stick) is coming off, after just 4 uses, despite me following their guidelines and using no metal utensils. My attempts to get in touch with someone have been extremely frustrating as no one replies to my emails and they do not have anyone manning the phones, due they say to protect their employees! Is no one working at all, surely my phone call or email will not compromise their health. They have made it virtually impossible to reach anyone, either by phone or email, which is what they say to do. HELP!!!! Has any other customers of Hamilton Beach found the same problem?