Hamilton BeachReviews of hamiltonbeach.com

If I could give negative stars I would. We had 2 Flex Brew coffee makers and both did the same thing within 3 months. If you were trying to make a single KCup of coffee the water started pouring into the water well that you would use to make a pot of coffee. Completely unacceptable and the customer service is by far the most in adequate I've ever dealt with. I WILL NEVER BUY ANYTHING MADE BY HAMILTON BEACH AGAIN. I will make sure to tell everyone I know to do the same. Not worth the money, aggravation or time.

A microwave and a waffle maker died after a few months of use, this brand makes garbage, they over exaggerate the concept of planned obsolescence. I will never buy anything from these crooks again.

I’m so disappointed in this company. I have tried to reach them several times by phone and email. My microwave had an electric fire and I have not heard from them. I went to Walmart where I purchased the microwave and they told me that there is nothing that can be done. Hamilton beach is not good at resolving issues and I will never purchase from them again! 😡😡

I have a microwave oven that continues to beep (5) even if you open the door after the first beep. This is extremely irritating.

Ordered a cup and brush from the Hamilton Beach website as accessories for my new juicer. I purchased the juicer from Amazon. I received a disgusting nasty juicer brush with dried up particles all over it. This the utmost horrible service. I will NOT be purchasing any other products from this company. This is ludicrous!!

My former Hamilton Beach espresso maker lasted 12 years and, when it was time to renew, I was happy to buy another Hamilton Beach product. This time, the Hamilton Beach Espresso and Cappucino Maker (40792). This one lasted about three months before it started malfunctioning. As I bought the product in good faith, I expected a replacement of my defective product or my money back. Hamilton Beach replied as follows: { Dear Richard, Thank you for your reply. Unfortunately, we are unable to process refunds unless the appliance was purchased directly from Hamilton Beach Brands, Inc. within the past 60 days. However, we are able to further assist with a warranty replacement. We would like to advise that the warranty replacement is not required to be an espresso machine. As the model 40792 has been marked to be discontinued, the unit will not be returning to stock and is marked as out of stock in the warehouse inventory. Since, this unit is no longer available, we ask that you please visit our website and select another model of equal or lesser value ($219.99) that will suit your needs. Once you have decided on a model, please reply by email with the model number. Some limitation and restrictions may apply. Shipping and handling is not covered under the limited warranty, as stated in the use and care guide. Please do not discard your appliance. Thank you for contacting Hamilton Beach and we look forward to further assisting you. Sincerely, Hamilton Beach Brands, Inc. Customer Service } When I looked at the website, there were no comparable espresso makers and no products that I wanted in replacement for the defective Hamilton Beach product. I mentioned this to their customer service representative, but she simply referred me to the terms of the warranty -in fact, she just cut and pasted the same text and sent it again. I didn't know there were companies that still did business like this - hiding behind terms and conditions to cheat their customers out of money they paid in good faith to buy a product with. So, i'm absorbing the loss and there will be no more Hamilton Beach products for me! If you want to buy a kitchen product that is well manufactured and which will be replaced in full or the money you paid refunded, do not buy Hamilton Beach. They are not the company they used to be.

If you buy a product.. you're on your own. I found a 1-800 #, but it tells you to send an email, so you can't speak to anyone. I sent an email.. high volume so 5-7 days before a reply will be sent. I loved the coffee maker, and the carafe broke. We've had it for 2-3 months. Filling it up in the sink and tapped it on the side of the sink, piece of glass broke off the bottom. Not impressed. I just wanted to know if I can buy a replacement, but I need something to make coffee in, so guess I will have to buy something else. Tried everywhere else 1st with no luck, but with their non existent customer service, I don't see the point in waiting for an answer. Time try another brand.

I guess they pick and choose who they want to give customer service to, because I see a handful of people who actually got help, while the rest of us are left with no answers. I bought a food processor and I was hoping it would last me a couple of years. I literally used the machine 5 times within a couple of months span and it didn’t work anymore. I thought Hamilton Beach would try to resolve any issues, or at least throw me a bone. All they did was tell me they couldn’t and wouldn’t do anything about it. To add insult to injury, they tell me the most they can do for me is to give me a tiny discount on my next purchase from them, as if I would waste another single cent on this less than mediocre brand who don’t even care about their customers.