Halo CollarReviews of halocollar.com

I do not recommend getting this collar. i purchased 2 collars for both of my dogs. One did not hold a charge and had to be warranty replaced and the other just started to not hold a charge and needs replaced. only had them for a few months and they are not working. do not even try to email the support email, you will not get a response at all. Customer service is awful. One of the collars is beeping at my dog when he is in the fence boundary. the fence boundary is not accurate also. i have 2 of these collars, do no buy a Halo collar.

I purchased two and neither would hold a charge, one of the chargers never worked. One of the collars snapped and since it broke my puppy of course played with it. They have a money back guarantee but would not honor it because it was not in the condition I recieved it. I explained 6 different times that it broke. They would not stand behind their product even though it had only been less than 30 days. Do not waste money go to another company!

Thrilled to know I won’t have to pay for a replacement. As we take great care of our halo collar and want to be able to use for years. Customer service was quick with fixing the problem.

We purchased our Halo 3 Collar in March 2024 after our troublemaking dog led to a few unexpected vet bills. After using Halo for more than two years, I wanted to share our experience. First, the system itself works very well. We take it everywhere and love how effectively the virtual fence functions. We're also a big fan of the remote beacons for quick recall. My rating is based primarily on the collar’s durability and longevity, not its core functionality. Collar durability: After about seven months, the original collar’s battery began draining very quickly, lasting only six or seven hours on a full charge. Shortly afterward, the front indicator light stopped working entirely. Halo’s customer service was great and replaced the collar under warranty. Unfortunately, about 16 months after receiving the replacement, it suddenly shut off and never turned back on. Halo was again very helpful in troubleshooting and even sent us a new charger. We left it charging on and off for a couple of days, during which it would randomly turn back on and then shut off again. Eventually, the app displayed a “Motion sensor issue” notification warning that the collar could no longer track reliably and should not be used. Our only remaining option is to purchase another collar. Considering how expensive the collar is, I’m disappointed that neither unit lasted much longer than one to two years. I would expect a product at this price point to have better longevity. Limitations in remote areas: We live in a very remote area without cell service, so our setup relies entirely on Wi-Fi. As advertised, the virtual fence continues to work without cellular service. However, once our dog leaves Wi-Fi range, we can no longer track his location. We can only see where he may have reached the fence after he returns to Wi-Fi range. That makes the tracking feature much less useful for us. The app also cannot be opened without Wi-Fi or cellular service. We don’t always know in advance exactly where we’ll need to create a fence, so it’s frustrating that we cannot manually set one up while offline. Overall, Halo’s virtual fence works extremely well, and its customer service has been excellent. We still highly recommend it and have even convinced several family members to purchase one as well. However, potential buyers should be aware of the collar’s possible longevity issues and the app’s offline limitations, as they may lead to additional expenses or inconvenience over time.

If I could give Halo Dog Collar customer service **10 paws**, I absolutely would. Jessica deserves **5 paws all by herself**. She was patient, knowledgeable, and somehow managed to keep both me *and* my four-legged escape artist on track. The live video tech support was incredible—it felt like having a dog-training genius right in my living room. The warranty process? Fast, painless, and actually honored without a bunch of hoops to jump through. That's so rare these days I almost thought I was chasing my own tail. If your dog is convinced the neighbor's yard is their personal amusement park, Halo has your back. Between the amazing customer service, outstanding warranty, and live support, they've earned a lifelong customer. **Official rating: 5 paws.** **Unofficial rating: 10 paws, a wagging tail, and a slobbery tennis ball of approval. 🐾**

I purchased 2 collars under a year's time replaced 10 times because of faulty collars very unreliable what good is a collar that is down that often they refuse to refund us

**Do Not Recommend** Extremely disappointed with the Halo Collar. The GPS response is painfully slow, which defeats the whole purpose of a real-time containment system. Worse, you can't adjust the warning fence buffer zone, so my dogs were getting beeped and corrected even when they were nowhere near the actual boundary. That's not just annoying, it's confusing and unfair to the dogs. To top it off, I returned the collar after only three weeks, and was charged a $75 fee, despite their return policy stating "full refund" within 90 days. That's false advertising as far as I'm concerned. Extremely annoying seeing my dogs had the collar on their neck for a total of 5 minutes. Save your money. The technology isn't there, the GPS is unreliable, and the return policy isn't what they claim. Look elsewhere for containment solutions.

I have had my halo 2 collar for little over 3 years now. It has randomly stoped working with the gps. I contacted support just to be told that the gps chip malfunctioned and I would need to replace the collar…. Well they want to charge me 425 for a new collar or 199 if I pay an extra 10 dollars a month. I originally paid 762.00 for this collar and it’s little over 3 years old that’s insane to charge me more and expect me to buy again when the first collar couldn’t even last a decent amount of time!!! I would not buy this collar. Not when you have to pay monthly on it to get service and the collar to be over priced for a crappy warranty that don’t even help when you need it. Ps I have a garmen tracking system that I paid 1000 for 10 years ago, it came with 2 collars and it still runs perfectly fine with zero issues. Wish I could reply back so people don’t think this company is actually going to help. You tried to resolve this by charging me more on a collar I already spent way too much for. You’re not interested in helping you’re only interested in looking good by commenting!!