Hallmark CasinoReviews of hallmarkcasino.com

i recently dep. 100.00 to Hallmark casino, with a bonus ..played all they way thru ...tried to cash out...first asked for my license , and a elec. bill. sent those...2 weeks later same thing saying they never rec'd sent again , Now they are refusing to pay by check , they say I have to use bitcoin...I have called 5 big name banks and all stated the same thing...bitcoin is not accepted by any bank in the US now they say they do not send checks ??? I played here 2yrs ago and they sent checks to me. So i guess i am going to lose my winnings Stay Away.

I have been playing with Hallmark and I will never deposit any money again. I deposited $35 with a bonus offer of $175 I played it through up and down for a couple of days and eventually I built it up and hit a huge jackpot for over $12,000.00. I contacted them and ask what can i withdraw they told me 10x the amount of my deposit which was only $350.00 I said are you serious and what would happen to the balance they told me it would be forfeited. I would have to start over again. In order to redeem that amount of money I would had to deposit $12 hundred and that's crazy. I believe that's a bunch of bull I also think they maybe claiming peoples winnings as their own. I'm now over $17 thousand and I just want my money I'm willing to take 10k but 350.00 is a ripoff and stealing. I'm trying to contact the news about this. I'm really pissed off how often can someone hit a jackpot for that amount of money and what's the purpose of playing you might as well play for fun. Any help on this matter please reply

Hi i normally never place bad reviews on companies and normally will shrug it off. Not this time i am going to tell everyone i can you steer clear of Hallmark casino. There is 4 casinos i put a lot of money into monthly. Because i have serious issues I hardly ever withdrawl lol. The few times i have from Casinos it has never been a problem. Ever since i stopped playing the free chip tour and i actually started depositing into the select few that i do, i have played by the rules. I make sure I don't bet over the max that i am allowed, I play the play-through that is required and much more, and i barely ever use free chips. As nothing seems to be free with the free chips and usually takes more time and energy than the withdrawl amount and hassle are worth. So my last deposit at Hallmark was only 30. I got my balance up to 5k. It wasn't just a big win i gambled for many hours up and down. A few days later i tried to withdrawl $2,000 and noticed they only had a cheque option so i decided to start a chat after i submitted and see if there was another way to receive the payout. I spoke with a very rude rep named Ray. I gave him my email and username jekka1000 and asked my question. He responds by condescendingly asking which account am i talking about and listed 3 usernames including the I use, the one that i have been playing with for years . He said there was four but i only got 3 usernames he listed. I only remember the first username i created across casinos and that was the jesse54321 account. I used that account several years ago. It was the first one i created but I don't believe i ever deposited in it. I created jekka1000 when I started playing for real money and realized I no longer had the email account attached to the jesse54321. So I guess i shouldn't have created a new account, but i guess i just didn't see the issue because I never deposited or requested any withdrawal from the first one. I explained this to Ray but he was very quick to say that basically i am not going to even get a dollar from them because of the multiple accounts, even though I have done everything else right. I believe i am due the money I won and that this is a poor business practice. i guess in the T's and c's it says i shouldn't have multiple accounts, but also in the Terms and conditions it says that if multiple accounts are opened they will close it right away and also they will immediately refund the money i deposited into this account (the only one i use). When I told Ray he laughed and thought i was an idiot even suggesting that that i was due my winnings and if not they should at least give me all my money i deposited back. So my error that i had another account that i didn't really ever use but my complaint besides them not paying me what i won is why did they ever even accept my many, many deposits if they never were going to honor a withdrawl. Furthermore, it took good ole' Ray a total of 30 seconds to decline my withdrawl claiming i had multiple accounts. Why isn't this check done during on boarding or perhaps before they accept a deposit, or maybe during another chat with their customer service. i am very frustrated about this. Normally i will not complain but i truly believe they just don't want to pay. i don't know what to do. 3 casinos i play at have never acted like this and have always been good customer service reps and not condescending and rude. I have the chat transcript, screenshots of all my deposits, and bonuses used either w/deposit or the few no deposit chips i used. If anyone wants to see these let me know. My goal is to make sure no one else gets ripped off by them. Thanks in advance -jess

I am going to the authorities over them not paying me my $2000.00 winnings. I have also hired an attorney. I say we do a class action suit and sue these people. Anyone interested? I paid over two thousand in the past 3 weeks just in deposits and the man actually laughed at me today when I got upset over what they have refused to do to help.Oh, they offered to put 40 dollars in my playable account with a bonus and laughed again. Please can anyone out there help? Let's do a CLASS ACTION. Note; I wouldn't have gave them one star but had to in order to write my review. They are preying on the elderly, like myself. Be careful. They also run a couple others like Vegasrush be careful!

I will never use hallmark casino ever again total scam im deleting my account and the proper authorities will be notified!! I highly recommend moving on to the next casino like bovada lv they actually pay out

Awful total scam fake casino wont pay out at all.

They are a scam!! They don't respond to your messages or emails. They trick you into thinking you need to re-register and then that way they say you have 2 accounts. They do not pay you but they will take your money with no problem. They have the worst customer service.phone has horrible connection. Don't play because they won't cash you out.

This is a total scam casino they never intend on ever paying you if you win .They find any reason not to have to pay you when you try to withdrawal.waste of my money.poor customer service.Dont bother.i recently tried to cash out like 275$ i deposited 30$ they wouldnt pay me saying it was bonus money i even E-mailed them my bank statement showing it was off my creditcard .still wouldnt.