Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
Andrea is great
By Joe
Response from Hairmax· Oct 8, 2025
Thank you so much for your review and for taking the time to share your experience with Andrea. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
The customer service is great. Human answering calls or if it goes to voicemail they get back to you very quickly.
By Star H.
Response from Hairmax· Oct 8, 2025
Thank you so much for your review and for taking the time to share your experience with the customer service department. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Outstanding customer service 😊 Carlos in particular was very helpful, knowledgeable and patiently answered all my questions regarding the questions I had about using hair max device and how to charge the device properly. I am very happy with my purchase. Looking forward purchasing more items from Hairmax as you can trust their service.
By shabahang S.
Response from Hairmax· Oct 8, 2025
Thank you so much for your kind words and for taking the time to share your experience with the customer service department. We’re thrilled to hear that Carlos provided the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Amazing personal service from this company. Especially miss. Andrea :-) Thanks.
By Thisnameisalreadytaken
Response from Hairmax· Oct 8, 2025
Thank you so much for your review and for taking the time to share your experience with us! We’re thrilled to hear that Andrea provided the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Customer Service Needs Improvement - I ordered a Laserband 82 and a Density 3 pc Bio Active Therapy Starter Set. My shipment contained only the band. When I called customer service, after being on hold forever mind you, the woman basically stated that they shipment weight indicated that the box contained the Density 3 pc set. So what? As a first time customer you are calling me a liar? The Density 3 pc set weighs 5 ounces per their website, and even the AI review results state this company is known for inconsistent order fulfillment. Great way to treat a brand new customer. I'll make sure the dermatologist who recommended this company knows how Hairmax treats their clients. Maybe the company needs to account for all the little half-ounce free samples someone places in the boxes. Ridiculous! This company won't be in business long if it treats people this way.
By Jennifer M.
Response from Hairmax· Sep 23, 2025
Dear Jennifer, We sincerely apologize for the frustration and inconvenience you experienced with your recent order. Please know that it was never our intention to question your integrity. While we do use shipment weight as part of our internal verification process, we fully understand that errors can happen — and we are truly sorry that this impacted your first experience with us. As soon as your concern was brought to our attention the same day of your call, we issued a replacement for the missing items completely free of charge, which has since been already process. We hope this resolution reflects our commitment to making things right and providing the level of service our customers deserve. We appreciate your feedback and will be using it to improve our customer experience moving forward. Should you need any further assistance, please don’t hesitate to reach out directly — we’re here to help.
I'm a 37 year old male with mild/ early hair loss. I've used HairMax consistently for around 1 year. I haven't really found it effective - it doesn't seem to be slowing hair loss for me. Also, the battery doesn't beep when the 1 hour session is done - this stopped working after about 6 months. I'd expect better from such an expensive device. The medication that affects DHT (finasteride etc) probably works better; I just don't want to mess around with my hormones. EDIT: Can you please share a UK phone number I can contact about the battery not beeping? I'm in the UK.
By Michael
Response from Hairmax· Sep 15, 2025
Dear Michael, Thank you for taking the time to share your experience with HairMax. We’re sorry to hear that you haven’t seen the results you were hoping for and that you've had an issue with the beeping function on your device. Hair growth is a gradual process, and results can vary based on individual factors like genetics, stress, medications, individual health issues, the degree of hair loss, and consistency of use. While many users do see improvements with a 93% overall success rate, we understand that not every solution works the same for everyone. Regarding the issue with the beeping indicator, that’s definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or explore a solution — please contact our Customer Care team at 1-800-973-4769 and/or UK ,+44 1625 533 588 - [email protected] Thanks again for your feedback — it helps us improve and better serve our customers. Best regards,
Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Although, I'm new to using it, I see results - less hair fall out and transplants seem to be doing well. Independent reviews I read gave the Hairmax 272 cap excellent ratings. I'm happy
By Du Wayne M.
Response from Hairmax· Sep 15, 2025
Daar Du Wayne, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that the customer service team the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support. Warm regards!
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind. I live in Canada and was told I'd get in 7-10 days. Great customer service. Thank you. L.V.
By Lisa V.
Response from Hairmax· Sep 15, 2025
Dear Lisa, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that Yaritza provided the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
