Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
Called Hairmax , they helped process my order .Great customer service. Thank you
By Anna M.
Response from Hairmax· Dec 17, 2025
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
I worked with Carlos who I have to say was INCREDIBLE! From start to finish answering questions and helping me order my laser headband he was the best! In a world where professionalism and customer service can be a negative experience I absolutely love it when a sweet kind voice is in the other line of a phone or email.
By Jennifer H.
Response from Hairmax· Dec 17, 2025
Dear Jennifer, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Carlos provided such incredible support from start to finish and made the ordering process smooth and enjoyable. In a world where great customer service truly stands out, we’re proud to have team members like Carlos who bring kindness, professionalism, and genuine care to every interaction. We’ll be sure to pass along your kind words to him—they’ll mean a lot! Thank you again for choosing us, and please don’t hesitate to reach out if we can assist you in the future.
Both Josh Soto and Carlos Escobar gave me exceptional customer service earlier in ordering my products and then in follow ups. As an elderly woman who was experiencing thinning hair, I started using a full Hairmax regime years ago,using the Cap, HSN supplements ,and the other products. I have had such beneficial outcomes. I replenish my products on a yearly basis to continue the benefits. I couldn't be more satisfied with the results. Over the many years, Josh Soto provided solutions for any minor problem. Recently Carlos also gave me excellent customer service, helping me with my order. I am a very happy Hairmax customer!
By SARA
Response from Hairmax· Dec 11, 2025
Dear Sara, Thank you so much for your wonderful review! We’re truly grateful for your loyalty over the years and delighted to hear about the positive results you’ve experienced with your Hairmax regimen. It’s especially rewarding to know that Josh and Carlos were able to support you with exceptional service throughout your journey. We’re proud to have them on our team, and we’ll be sure to share your kind words with them. Your satisfaction means the world to us, and we’re honored to be part of your hair-care routine. If you ever need anything in the future, we’re always here to help. Thank you again for being such a valued Hairmax customer!
I spoke with Andrea today and she was very attentive, patient and kind. She took the time to answer all my questions and asked me if I had any other concerns. Andrea is an excellent company representative and an asset.
By Victoria
Response from Hairmax· Dec 11, 2025
Dear Victoria, Thank you so much for taking the time to share your experience! We’re delighted to hear that Andrea provided such attentive, patient, and thoughtful support. She truly is an asset to our team, and we’ll be sure to share your kind words with her. We’re grateful for customers like you, and we’re always here if you need anything else.
My laser cap stopped working and I believe a simple loose wire to be the reason. It is outside of the two year warranty and I have been told that my only option is to send it tracked delivery to Florida and that the cost of repair is $200 plus an additional $65 for return postage. I have pointed out that nowhere on their website does it mention this nor is it evident in the manual. They have acknowledged this and accepted that this cost is a significant amount. They thank me for my valuable feed back and say they will review their website, neither of which is any help to me. Initially when I emailed for details of the repair process- I was given the US email address by the UK office- I was ignored. I then went back to the UK office who agreed to chase it for me. I then received several emails thanking me for registering my warranty and then received a further email from the international Sales Director saying it was a pleasure speaking with me although he wished it was under better circumstances but I hadn’t had a phone call with him or anyone in his office! I do not wish to pay an extortionate amount of money and send the cap at my expense 4500 miles to be repaired and had I known that was their policy I would not have bought the cap. If they are proud of their product and service they should be open and honest about out of warranty repairs to UK customers but sadly they are not.
By Carol H.
Response from Hairmax· Dec 11, 2025
Dear Carol, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been for you. Your satisfaction is extremely important to us, and we genuinely appreciate the opportunity to address your concerns. At Hairmax, we strive to provide the highest quality in the manufacturing of our laser devices. All Hairmax laser devices include a 1-year factory warranty, during which repairs or replacements are provided free of charge. For devices outside the warranty period, repairs can still be arranged through our out-warranty department, and associated service and shipping costs may apply. We understand that these costs can be significant, and your feedback regarding transparency is greatly appreciated. To obtain warranty or repair service, devices must be shipped—freight paid—to our warranty facility in protective packaging, along with the customer’s name and address. We always encourage customers to contact us first with their device, power cord, and cradle available so our team can troubleshoot and determine whether a repair is necessary. Our representatives are available Monday through Friday, 9am to 5pm EST, at 561-417-0200, and we are committed to assisting customers worldwide to the best of our ability. We sincerely apologize for any miscommunication you experienced between offices and for any emails sent in error—this is not the level of service we aim to provide. Your comments are being shared with our teams so we can continue improving our processes and ensure clearer communication for all customers, including those in the UK. We would like to review your individual case further to see if there is anything more we can do to assist you. Please contact us directly at 561-417-0200 or 1-800-973-4769 and we will be more than happy to help. Thank you again for your valuable feedback—we truly appreciate it.
I recently ordered the Laserband 82 directly from the manufacturer. The directions are easy to follow and I am hoping for a good result. I had a question for Customer Service and was very pleased overall.
By HBK
Response from Hairmax· Dec 11, 2025
Thank you so much for your review! We’re delighted to hear that your LaserBand 82 arrived with clear, easy-to-follow instructions and that you had a positive experience with our Customer Service team. We truly appreciate you choosing Hairmax and we hope you achieve great results with your device. If you ever have any questions or need further support, we’re always here to help. Thank you again for your feedback!
Terrible customer service. I paid for VIP. They give you phone number to call along with an extension. You call the number it goes to someone's voicemail box. Left a message. No callback. I opened a case online on their website. No response what so ever.
By Rob L.
Response from Hairmax· Dec 5, 2025
Dear Rob, We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. We want to assure you that our team always answers the phone during business hours, and all voicemails and emails are responded to within 24 hours. It sounds like we may have missed your message, and we sincerely apologize for any inconvenience this caused. We would like to resolve this for you right away. Please contact us at 561-417-0200 and press 2 or email us at [email protected], and we will make sure your issue is addressed promptly. Your satisfaction is important to us, and we’re here to help.
I'm a 61 yo male who has been using a Hairmax Laser Cap 272 cap for the past year (3 times per week) for male pattern baldness. I've taken before and after pics and they show no noticeable difference in my hair. I'm just as bald as before so I have stopped using it as of today.
By James T.
Response from Hairmax· Dec 3, 2025
Dear James, First of all, thank you for sharing your feedback. We are very sorry to hear that you are not seeing the results you were hoping for with the laser therapy for hair loss. Laser therapy results can vary from person to person due to many factors, such as medications, stress, the level of hair loss, dormant follicles that may already be inactive, and hereditary hair loss, just to name a few. This is why HairMax offers a 6-month money-back guarantee program to our valued customers. It’s also important to note that there is a 93% overall success rate, which speaks to the effectiveness of laser therapy. Unfortunately, the remaining 7% who do not experience the desired results may be affected by the factors mentioned above. Please reach out to our customer service team at 561-417-0200 so we can discuss your specific case and assist you in the best possible way. Best regards.
