Hair CutteryReviews of haircuttery.com

Horrible experience, I called to see if they could do a walk in or if I needed an appointment- they stated an appointment would be best and they were mostly free after 6pm. I scheduled an appointment for 6 which was an hour later than when I called. I arrived, was never greeted, checked myself in on the kiosk and sat to wait. I sat for 25 minutes before I asked someone how much longer it may be....she said another 5-10 minutes at 6:40 a stylist asked someone how much longer they would be, she said another 10 minutes and I left. No one made eye contact with me the entire time, and my appointment meant nothing to anyone. I was so upset because I was really looking forward to my haircut and to be treated as if I was invisible was really frustrating.

I’m writing this to share my experience as a Muslim woman who wears a hijab, after dealing with what I believe to be clear religious discrimination at Hair Cuttery in Glen Ellyn. I first called the salon and asked for a private space or partitioned area so I could get my highlights done in privacy, as is required by my faith. I was told there was a back room available and that it could be used. I agreed to come back later and make an appointment. When I called back to book the appointment, a different staff member told me they couldn’t accommodate me because the room was “too small” for a 2–3 hour session. I thought maybe this was just a misunderstanding or someone not informed, so I called again. This time, another employee told me YES, I could use the room and scheduled me for a 9:15am appointment. When I arrived for my appointment, the stylist came out and immediately asked if I was the woman she had spoken to before about not being able to use the back room. I confirmed I was, and explained that I’d spoken with others who had said it was fine. She then told me she was the manager and refused to do my highlights, repeating the claim that the room was too small — even though I said I didn’t mind the space. Two different employees told me it was possible. One even confirmed it after I mentioned the room size issue. So why is the manager overriding that and refusing to provide the service — unless it’s because I’m a hijabi Muslim woman? To make things worse, I noticed something that looked like a partition in the back, which raises even more questions about why this basic accommodation couldn’t be made. This experience felt discriminatory and exclusionary, and the manager’s later voicemail apology only repeated the same excuses — which do nothing to justify what happened. If a paying customer is requesting a modest space and is fine with the conditions, there is no legitimate reason to refuse, unless it comes down to bias. I’m speaking out so others know what happened. This is not just bad customer service — it’s discrimination. I hope Hair Cuttery takes this seriously and re-evaluates how they treat Muslim customers and anyone with religious or modesty needs.

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I had my hair cut at Hair Cuttery in Glen Ellyn, IL. They force you to pay for a wash whether it was done or not. I just paid $30.00 for a hair cut and wash but didn't get my hair washed. I want some money back. ASAP

Subject: Complaint regarding poor service at Hair Cuttery Oakleaf Shopping Center, Jacksonville, FL Dear Hair Cuttery Corporate Office, I am writing to express my shock, disappointment, and frustration with the service I received at the Hair Cuttery location in Oakleaf Shopping Center, Jacksonville, FL. On December 12, 2024, at noon, I visited the salon for an appointment and had my hair severely damaged by stylist Lori Fitzgerald. What's even more disturbing is that the manager was present and witnessed the mistreatment, yet failed to intervene or address the issue. This lack of accountability and disregard for customer well-being is unacceptable. During the appointment, I was subjected to unacceptable behavior by the stylist. She would frequently disappear without explanation, leaving me feeling anxious and unsure about what was happening with my hair. I began to suspect that she might be intentionally trying to ruin my hair. To make matters worse, the stylist applied straight bleach to my forehead, causing severe burns. When I informed her that it was burning, she failed to take adequate action to address the issue. As a result, I suffered from burns on my head for over a week, and my hair has been breaking off constantly. The assistant manager did approach me discreetly after the incident and expressed her shock that the manager hadn't intervened. She advised me that in the future, if I experience similar behavior from a stylist, I should walk out and not allow them to continue working on my hair. While I appreciate her concern, it's disturbing that she felt compelled to share this advice, implying that the salon's management is aware of the problems but fails to address them. I was charged $237 for this disastrous experience, and in an attempt to do the right thing, I also gave the stylist a $30 tip. However, I later discovered that she had shortchanged me by $10, effectively increasing her tip to $40. This is unacceptable and adds to the overall sense of mistreatment I experienced. I refused to return to the salon to address the issue, as I don't want to deal with people who display such blatant disregard for customer satisfaction. I would appreciate it if you could look into this matter and take necessary steps to address the issue. This includes providing better training to the staff and management on customer service, professionalism, and conflict resolution. I hope that in the future, Hair Cuttery will take customer complaints seriously and provide a safe and respectful environment for all clients. Sincerely, Kimberly Guyton

Horrible blow out! Ridiculous that a stylist is ranked as a level 2 stylist and can’t do a proper blowout. Then it gets more insulting when they charge $50. That’s a top salon price. I’ve never seen such bad work done.

Marco did worse eyebrows & he showed me bad attitude,price is also high.I am not happy.

hair Cuttery in Hampstead MD are very nice and very concerned about my hair issue I've had , they looked at it which made me very happy , because it's always a learning lesson They give me ideas on my hair esp the knots . Tabitha and Heather and the new girl are very nice girls I've met