HairClubReviews of hairclub.com

After recovering from Covid in early October, I noticed my hair was falling out. It was falling out in handfuls. This was very distressing and disturbing. I researched and found that this is a side effect for some people who recover from Covid.Telogen effluvium is what it is called. I worked with a physicians assistant and when we came to Savannah, I found the Hair Club group. Tari and Robin were wonderful. I had used headbands, scarves, and caps. I was reluctant to wash my hair as that caused even more hair to fall out. They met with me and we discussed options and solutions. Robin made an appointment to work with me, washed my hair and fixed it to hide the hair loss very well. They were both extremely kind and supportive. It is now 5+ months later and my hair is starting to come back. This is typical in cases with many cases of telogen effluvium. I am very grateful for the help that Tari and Robin gave me. I highly recommend this group!

Its been a year + of hell. I have not received a paid hair system in a year. They did provide me with alternative hair that led me to have to cut my hair to even be able to get a system. It was also a different color. Your hair is shaved to install the hair so it leaves little options. My issue was not even with the supply part I realize Covid makes it tough. My Issue is I was bullied into signing another contract instead of being allowed to wait on my other two systems being provided before I had to pay. Now I have been paying for 5 months and still have not even received my 2020 hair. This has forced me to buy from another company to not go into work bald. I'm a redhead so this is not that easy to do. This has been upsetting to say the least. So, if I were to do it again I would go to Hidden Crown get a hair topper and get a hair stylist to cut it. Its less expensive and a lot more convenient without the stress, no additional travel and no contract. Save yourself the heart ache and do not go to the Hair Club.

I had the worst experience ever! And I'm still dealing with it! I went in because I have always had fine hair (not balding) just baby fine hair. I thought a hair topper would be great! So, I made an appointment, I showed the stylists a picture of the hair color I wanted for the hair topper. She ordered it. When it arrived I had an appointment to have it placed on. The color was Nothing like the picture I showed the stylist. I was also never told about clips ons.. just the glue on. I was talked into trimming down the top of my hair so the hair topper laid more flat. I wasn't aware that trimming meant shaved! I have never felt uglier. Now I have to wear this topper until my hair grows back. I am not happy at all about it. I even gave them another chance by having the stylists order another hair piece for me four months after the first one and once again that was a mistake. It wasn't the color I wanted. It was the same color as the first one I didn't like. I then decided to cancel my membership and that has been a nightmare! I was told I could easily cancel it over the phone. I tried doing so and was then told I have to cancel my membership through email... that's when I was told I have to send a written notice to cancel my membership. I have tried all three to cancel my membership and It's still not canceled. I have been charged two months after I've tried canceling the membership. Here I am being forced to pay $400/ month for hair and salon visits I'm not longer attending or interested in and I'm also stuck with a bald head and a hair color topper that I never wanted. My confidence I once had before deciding to step into that salon no longer exists.. and probably won't until my hair grows back. 🥺😢😭

A few months ago, I decided to renew my membership to HairClub. I originally was a client a few years ago and had to drive to New Orleans for my visits, so I was super excited to hear a HairClub Salon opened in Baton Rouge- I wouldn’t have to travel to the salon in New Orleans. However my main reason is I am in education and since the start of this pandemic my hair thinning has gotten progressively worse. Since joining HairClub a couple of months ago , I was very pleased with my stylist. She was amazing. I walked out the salon feeling awesome. I was getting my money’s worth. Let me tell you, HairClub is NOT cheap. Well, after three months things began going down hill. The salon got a new manager. To my knowledge there were some unresolved issues with the new manager and the stylists. Therefore they quit!! Leaving some very happy clients very concerned and unhappy. Since my stylist left I am left very,very unhappy and have very limited options. Here are a few complaints I have suffered over the past few months. Complaint #1: The BR salon now have traveling hair stylists. These people are flying in from different states to work for a week or two at the BR HairClub. Which means it’s a different stylist for each appointment. (That in it self is difficult for me). Some of these stylists have limited experience. They have no connections to me- my likes and dislikes when it comes to my hair. (Again, HairClub is NOT cheap!! I pay for my stylist to know me.) Each time I went to the salon I had to explained what I want done and share my complaints about what the last stylist did or didn’t do. Complaint #2: I am unable to get appointments when I have issues with my hair. Don’t forget we have traveling stylists. This means, I will have to deal with the issues until my next appointment. Complaint #3: My stress level is still way to high! My last four appointments, I left the salon in tears and angry! My system/matrix is placed wrong on my head. The areas I was trying to cover up was still visible. I pay way to much money to be so unhappy with my hair! Complaint #4: I have called corporate office and the person who is in charge of my region never called me back. Nothing has been done to rectify my issues. HairClub continues to debit my bank account every month. (Again, HairClub is NOT cheap!) I feel like I’m being cheated because I’m NOT getting what I’m paying for. I would love to share some pics as proof of what I’m going through but I can’t on this page. In closing, as a woman our hair is our crown. When it doesn’t look good we don’t FEEL good. I am a client of hair club because I want to feel and look good. HairClub in the past always put the clients concerns first. The purpose of this message is my hopes that someone from HairClub reads it and get to bottom of what’s happening at the Baton Rouge center. It’s my understanding at any place if business, especially a business that prides its self on making people look and feel confident that customer service and satisfaction should always be the first priority especially when it comes at such a great cost. #AngryandStressedOut

There are few organizations that provide a total complement of professional staff members to include functional as well as administrative. Such is the case for the HCM Center in Savannah, GA. I would like to extend a "tip of the hair" to the management and to all of the stylists and technicians that make up the very cordial and efficient staff there. The unique professionalism of Terry, Teresa, Robin, and Daphne is exceptional in every regard. I really can't remember a time or a visit when I wasn't treated as a totally valued client since my first visit there over eight years ago. Whenever I've had work requirements that conflicted with an upcoming HCM appointment...they were promptly adjusted to accommodate me. Thanks much Savannah Team! -- BH

I'm sorry that I fell for a very convincing sales pitch, All I wanted was longer hair and ended up losing 1 1/2" ban around my head due to their rubber cement they use to glue their India hair to my hair. Following three months of up to twice a week going back with issues and the poor fitting wigs along with quality. Please only if your bald I would never go back especially where they charged me $5,500 for the first year and after three months of putting up with their lies that the real hair I wanted is coming from India and it would take another 3 months. I quit and got back half my money, again I'm so embarrassed of what they did to my head and sorry I fell for the lies. The hair stylist are the only reason why I hung in for three months they were all professional and kind and in the end one came over to me and said she knew I was not a candidate because my hair was fine when I first came in. DO NOT GO IF YOURE LITTERALY NOT BALD THEY HAVE NOTHING GOOD TO OFFER!

Always great service and friendly staff to work with. I am so satisfied with the products they sell and the service I receive on my hair.

The service is excellent. Michael is a master at making my hair look great. Even though the quality of hair being delivered is not what it used to be. And I’ve been a member for 16 years. Also I’ve had to go a couple of months with the same system due to shipping snags and delays. The front desk Liz is a professional who knows how to take care of of the clients. The revolving door of managers all need managerial courses. Plus how about a manager being a man who maybe wears a system and can understand our concerns. These women only know it as a paycheck. The cost of being a member is becoming almost too much to handle. Thank you. Louis Cicillini