Habit NestReviews of habitnest.com

The habit nest books are great. Well laid out and easy to follow. I enjoyed using them until I was ready to move on to something else. I have been unable to locate ANY instructions on their website on how to cancel physical book subscriptions (there are instructions on how to cancel if you have an app subscription). So a week ago, I e-mailed them a request to cancel. I have received no response. Today I received another copy of book 1 of the challenge series. So rather than canceling my subscription it looks like it has been renewed and restarted. I e-mailed them again today. I do not have my log in information for their website, so I followed the links provided on their website to have the log-in information sent to me. I have not received the response e-mails either. I have received other marketing and shipping e-mails from them so I know I am providing them the address they have on file. Bottom line, don't subscribe unless you wish to do so for life or want to waste a lot of your time trying to cancel later.

I’m new to Habit Nest and was looking forward to start working my way through quite a few of the journals I recently purchased including the Phoenix Framework and the monthly challenge. The monthly challenge hasn’t shipped since ordered a week ago so I reached out and emailed with Lindsay. It seemed to go well and I was looking forward to my issue being resolved. I was told I would receive new shipping confirmation today which I haven’t. I sent an email back saying that this clearly isn’t being resolved which is rather unfortunate for me and to please just cancel and credit my purchase. Have not heard a word and haven’t seen anything correcting the problem. I am seriously considering returning several hundred dollars worth of journals including what I recently ordered and am waiting to receive. I had high hopes for this but Habit Nest has completely let me down. Next step is calling my credit card company to have the charge reversed. Very disappointed

I downloaded the app. I had used it a couple of years ago and loved it. Then I went through some hard times and stopped. I have redownload it and paid for a year, but after six days the app prompts me to pay for a subscription. I contacted customer support and have only had one email in four days, asking for proof of purchase due to the fact that they can find the account, but not my payment. I sent that in, and haven't heard anything since. The customer service is not responsive and the tone of the only email was flippant. The chat bot appears rudamentary. UPDATE: Thank you for your reply. The work around on the back end seems to be taking effect. I appreciate the explanation of you being the only one who is available to answer emails, I understand how that could slow the process down. Looking at the original email that I received, it could be that I interpreted the tone as flippant because it felt very casual. However, I am more than willing to accept that my interpretation could be colored due to a generational difference. Still think that the chat bot might could do with a little work. I have changed my rating because the app is the only one that I have used that really does all the things that I need. I am looking forward to continuing to use it.

Cancelled my app subscription over a year ago and today got charged $49.99. Their website is worthless emails do not work, phone numbers wont go through and live chat doesn’t work. What a crappy way to run a business. I am half tempted to file charges with the better business bureau

Extremely disappointed with order and free returns. Order was for journal and pdf but now I can’t return or cancel because pdfs are returnable. They should be clear in the policy. The quality of the digital copy is poor poor images, no page marks etc. please cancel the journals before they ship

Ordered 2 journals, work out in the gym and at home. Got it pretty quickly but it's very basic stuff and repetitive. Nothing you can't find on the internet. I started a return and have to pay for shipping, which is $ 21.60 (half of the cost)! What company makes the customer pay for return shipping! Will never recommend them to anyone.

I ordered the BodyWeight Home Workout Journal in July. I keep getting adjusted delivery times. This is the third time I was supposed to receive it yesterday and of course today I get an adjusted delivery date in the future. I will give it one more extension but I was really looking forward to using this and am very dissapointed.

Signed up on line for a 30 day free trial of the app. Was immediately sent an email thanking me for purchasing a 90 day free trail which I thought was weird than I check my paypal account and they charged it that day. Attempted to use the app and the app was requesting me to pay for access, repeatedly contacted the company who gave me the run around , provided them with screen shots showing the email and the charge on my account. I wouldn't have been upset if it actually worked but they literally took my money for an app that never worked i have several emails with them explaining the situation and was given no solution as getting my money back was offered a pdf however I paid for the APP for a reason. I have never dealt with a more frustrating company , tried correcting the issue with them so I could use the app however was given the run around finally asked for my money back and they continue to not refund my money. I have several screen shots of the interactions with this company. Don't waste your time or your money because it's a nightmare to get back.