What a great service
What a great service Steve, Manager of Support Gumroad was so helpful and I hope he continues with his good support and as well I would continue doing business with Gumroad. Best Regards Kolawole (Mr Kollydaton)
By Ayo~Omni K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
410 reviews
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Gumroad is a platform that enables creators to sell products directly to consumers.
Gumroad (gumroad.com) has 410 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 46 reviews with 5 stars · Clear filters
What a great service Steve, Manager of Support Gumroad was so helpful and I hope he continues with his good support and as well I would continue doing business with Gumroad. Best Regards Kolawole (Mr Kollydaton)
By Ayo~Omni K.
I've had two previous payout issues with my account (both my fault) I got a reply back within minutes and it was all sorted both times seamlessly and courteously. Steve from Support is particularly helpful. Keep doing what you're doing guys!
By Cameron
Steve, Manager of Support Gumroad really upheld what true customer service is and means. He notified me of the issues with my Gumroad account and instead of automatically deleting my product without explanation he thoroughly explained the issues and allowed me to remedy them on my end. He gave me speedy responses to my questions and it was an overall pleasant experience from start to finish. I am proud to be selling my products via Gumroad's platform. Thank you again Steve for your A1 Customer Service. It is very appreciated more than you know! PS - I hope this review helps in getting him a raise, a promotion, etc within the company as Steve is a valuable asset.
By Headusa D.
The support that I received was very understanding and helpful in regards to some charges made by another party through my account. My concerns were addressed almost immediately and the support manager was honest in their efforts to help me resolve my issue. I hope that this company can build more good reviews like this one. They definitely deserved it considering how I initially approached them with a bad attitude.
By Lauryn
I reached their customer service to review and validate my account, and we did that in two mails. Just be cool with exchange one mail each day with them, and they will help you. I'm looking forward selling more on this platform. Moneys are on my paypal account, they are not scam.
By Emanuele
I always receive the things i purchase and if noone get his money why would anyone sell on there ? The other reviews seem fkn sketchy.
By Pulze