GumroadReviews of gumroad.com

Unfortunatelly a very strange situation happened with my service on this platform. They have been suspended my service because their algorithm detected some inconsistencies in the payment system among others. They probably don’t know what was the true reason, just said alghoritm detected without any research. I wrote XXX e-mails byt they didn’t help me. My product was 100% legal. I am unpleasantly surprised and shocked !! And they just send my money back to my clients without warning me before about the situation!!!!! They just even don’t send me an e-mail that they suspend me forever! I don’t know what is going on! It is so pity that it happened to me, because probably their system made mistake or someone makes mistake include myself into this!!!! This is realy weird and not fair. I worked on my brush package for a very long time, step by step, brushes are made only by me!! And I can’t do anything with it on this platform because they don’t want to help me.

I purchased the 10 book pack for Kid Left Beside the Road, and never got them. $125.00 purchase never received ! I have emailed the people and they say the shipping is really slow. The site for book says delivery is about 3 weeks. I'm now into 2 months and still no books.. DO NOT BUY YOU WILL LOSE YOUR MONEY - TOTAL SCAM

First 25 sales or so went through with no issues, and I thought all the negative reviews were biased, however, I received a single chargeback from a customer; per Gumroad TOS if even 1% of your total transaction value is charged back they will suspend your payouts. I have not been paid in over a month without even an email explaining the situation; I was forced to refund all of my previous customers and cancel all subscriptions. If someone makes a single $100 purchase and they charge back that means you need an additional $10,000 in sales (1%) before you will be paid out. This is unavoidable as a seller. Gumroad is not the way to go; use PayHip or another alternative. They do not have a customer service center and it took literally 3 weeks to receive a response from them after sending multiple emails. I would never recommend this service to anyone, and would in fact say to avoid it like the plague if you are trying to build a sustainable business and don't want to worry about being paid. From our email correspondence: "We don't do this to penalize you. This is a compromise we have struck with our banking partners. In the past, we would be forced to suspend your account and refund your sales, but in doing so, we hurt a lot of legitimate, honest creators. This is a measure to ensure that you can continue selling with us. For context: When you sell on Gumroad, we are acting as an intermediary between you and your audience, but, more importantly, between you and our banking partners. Among other limitations imposed on us, they demand that we kick any "high risk" accounts off of our platform. They have quite strict definitions of what constitutes "high risk," for example, any account where 1% of sales volume has resulted in chargebacks. If customers who have issued chargebacks against you reverse their disputes, and your chargeback rate is lowered, we may be able to pay you before the 30 days is up. We recommend that you reach out to your customers and ask them to do so."

I have sold an product in this site and did a total of 45$, when i ask them to transfer this amount in my paypal account. They no wanna make the transaction just playing with me, check papyal account for restrictions. My paypal account is completely regular and never had any issue with paypal in my life. Keep away from this site, they will steal your money and your products.

Really bad customer support. Felt like automated useless replies when I talked to their support team. Never got my issue resolved. Would not recommend to anyone. Switched to a different platform for selling my products

total scam, bustard admin, suspended my account after getting good amount of sale

Looked at buying an ebook that shouldn't carry VAT on it as the UK treasury made e -books exempt.... Sent an email to customer services asking why this was happening and got one back saying they had to collect it.... which is simply incorrect. FROM HMRC site: Items that are entitled to the VAT zero rate The following electronically supplied products are now eligible for the zero rate of VAT: books booklets brochures pamphlets leaflets newspapers journals and periodicals - including magazines children’s picture and painting books

Complete $hit customer service. I asked a simple question and the idiot on the other end seemed not to understand a single word, no matter how simplistic and carefully I explained my inquiry. After five emails of trying my best to get him to understand, he thought I was being rude and just replied "Ok. Bye dude." Unprofessional. Useless. Did I mention their site design is ugly, too?