GuitarFetishReviews of guitarfetish.com

I have had pleasant experience with them in the past so I thought that I would give them another try. I purchased a brand new neck, finished neck, for a strat build that I was finishing. I received the neck and everything appeared to be ok until I took it to my local shop to be placed on the build. They said the dimensions for the product online didn't match what they sent me and that also there were some pretty big scratches in the frets, chunks of the finish missing from the headstock, and the frets themselves didn't seem uniform or executed properly. I contacted to company to notify them of their quality control issues thinking that I may keep the neck for a future build but their response made me end all relations with them whatsoever. They claimed that all of their products could possibly use oil and TLC from the client to reach an acceptable quality... wait what? You want me to make the item look new because you can't or are too lazy to do so? Next the scratches and chunks taken out of the finish they claim could be covered up by the tuners and or logos so they wouldn't consider that defective and the item wouldn't be eligible for a return or exchange... Oh and btw on the smaller print in their return policy if an item shows up defective they don't have to return it... they just have to swap it for a less defective item. Total scam artists, hard up for money, don't care about their clients at all. Never again.

Guitar Fetish are shady and dishonest about their shipping and returns policy. I'll try to sum up what happened: I wanted a new loaded pickguard... didn't open the box and brand new. They tell me that I'll be charged a return shipping fee because the post office charges them, even if I say "refused" on the package. I ask my postman, the clerk at the post office (who asks the manager) if that's true and they all say "no" and that they're "pulling a fast one on me." Priority mail is *never* charged a return fee as it's built into the price (which was $18). So either 3 postal employees are incorrect about shipping policies or GF are looking to make some quick money. I think it's the latter. They just lost a longtime customer over a $14 baloney charge. I basically ate $32 to learn a hard lesson.

Trust Pilot represents the company not the consumer. Guitar Fetish is a risky company to do business with.

Before ordering my solderless wiring kit, I sent my guitar model and a link from the Gretsch website to customer support, who confirmed it would fit. It did not fit, and I had to solder parts from my old harness to the new one, defeating the point of the solderless kit. My order was also missing a screw and, since I imported to the UK from the States, I told customer services I would be happy to order replacement screws to avoid paying extortionate return postage. This favour was returned by me by GF dividing the price of my pack of six screws to refund me for, you guessed it, a single screw. Reports of poor customer service are common on here, but I decided to give the site a chance. I strongly recommend you don't do the same.