No service after the sale
They are happy to sell your nonprofit subscription services, but have no resources for customer support. Their foundation directory product through Candid has absolutely no customer support. No phone number can be found on website. I had to use a third party to get a telephone number that leads only to voicemail or directs users to their website. New York office is closed at 2:00 pm during the business day. No way to reach a living breathing human being. How can businesses operate this way? Selling a product that is not supported is simply not ethical.
By PJS