Addy was SUPER professional
Addy was SUPER professional, knowledgeable, and pleasant
By Kenn
Sunday, November 8, 2026 · Customer reviews of US businesses
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371 reviews
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Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
371 approved reviews, newest moderated first
Addy was SUPER professional, knowledgeable, and pleasant
By Kenn
The representative that I talked to (I forget the name I’m so sorry) was amazing. Calm, attentive, and kind - that’s exactly what I needed when stressed about rolling my 401K over. Thank you x1000 for your support and kindness!
By Mary
My question was answered quickly and the process was started
By Jim O.
Maylin gave me amazing customer service and went above and beyond to assist me. We need more people who have passion like hers in customer service.
By Mohamed
Guideline customer service has always been 5 star and my concerns are always addressed in a timely fashion
By Merrit I H.
The customer service representative was very knowledgeable, friendly, patient, and extremely helpful. I truly appreciate the assistance provided. Thank you.
By shahira v S.
John was very patient and walk me through step by step in setting up my account. He was very knowledgeable… Kind Regards, YF
By Yelitza C.
We had a question about a tax filing and they answered very quickly and walked me through the steps. The process was very seamless and easy to understand!
By Kylie L.