The worst customer service ever.
The worst customer service ever.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
371 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
371 approved reviews, newest moderated first
The worst customer service ever.
By customer
Helps with selection of portfolio but can only use a % of paycheck rather than an exact $ amount.
By customer
Simple and very intuitive UI. Why doesn't every platform work like guideline.
By customer
Outstanding integration and ease of use.
By Zach L.
I've been trying to get a disbursement completed for months. Support emails are never responded to. Updates are never provided. It feels like a black hole.
By Shannon
Very helpful fast reliable service all of the agents I've talked to are so polite and help you out through a tough time appreciate the service the agents I've encountered thank you
By Robert S.
All of my experiences have been good. The only thing could suggest is possibly making the website a little easier to navigate.
By Jeff
Easy to use. Quick pay and very accessible
By Tom