The lady was very kind and helpful and…
The lady was very kind and helpful and very patient and very nice I am 67 years old and not to good on smartphones she walked me through all the steps
By Larry H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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371 reviews
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Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
371 approved reviews, newest moderated first
The lady was very kind and helpful and very patient and very nice I am 67 years old and not to good on smartphones she walked me through all the steps
By Larry H.
Expert. Patient. Went above and beyond
By Jerry B.
Representative was extremely helpful
By Lasha D.
The agent I talked to was super sweet and extremely helpful. While I was in a complicated situation she ensured me she would follow up and took my questions seriously. Thank you!
By Alex
Great customer service experience. Knowledgeable rep, good communication, got things done.
By Ken P.
The representative was fantastic and went above and beyond to help me. She was knowledgeable, easy to communicate with, and very patient. She deserves more than 5 stars!!!! - Eric S Dennin
By Eric D.
My own HR was unhelpful in multiple attempts to access my 401K after googling and finding the support line Guideline got me squared away in minutes and addressed my concerns with understanding. Thank you!
By Paula P.
Very helpful and friendly customer service. Been using gusto/guideline for years and have been very happy with it.
By Andrew F.