GUESSReviews of guessfactory.com

I believe they should learn how to teach their employees to welcome customers. When they enter ask them to help if needed. Not rudely stand on one corner and chat with each other and let the customer walk by. Without providing any assistance, I had a bad experience. I had quite a few questions. Nobody bothered to ask. So I lost sale for management. For training, as for guests hire more talented and people friendly employees

horrible customer service, not even able to get my refund for things which do not fit. Poor quality and waste of money

I had a terrible experience with G by GUESS at Coastland Mall. On July 14, 2025, I purchased a pair of shorts and confirmed with the cashier that if I later found my gift card, I could return the shorts and reapply the purchase to it. When I came back on July 16 with the gift card, the employee refunded the shorts incorrectly, onto the gift card instead of back to my credit card. I understood mistakes happen, but the real problem began when no one would fix it. The store supervisor admitted they couldn’t help, customer service told me to file a credit card dispute, and even after months of back and forth, I was left without a resolution. I still have all my receipts proving what happened. G by GUESS refuses to take responsibility for their mistake and made me jump through hoops for a simple refund. This is some of the worst customer support I’ve ever experienced. Shoppers should know this company does not stand behind its promises or its sales.

I ordered a product 6 months ago They said they had delivered it twice but it never arrived I've asked for a refund many times But they keep fobbing me off saying they are investigating NEVER NEVER NEVER buy anything from these guys Untrustworthy They really Don't care I'm sure they are operating illegally by not giving back money for items not received If I could put less than one star I would

Guess doesn’t care about your complaints They don’t even reply back Material is VERY POOR and doesn’t worth the money you pay! Don’t you ever buy for them Guess is only a “brand” not more than that 0 quality 0 customer service

Absolutely awful. I was travelling from the UK and it was our last day so I came to the Staten Island store and bought a watch. The next day as we were leaving for the airport it broke. The pin came out of band that was attaching it to the watch face. I contacted Guess and they referred me to timex. I sent the watch out and they said they can’t repair it, when they sent it back it had a missing part and hadn’t even been put back together properly. Now I have a one hundred dollar watch that’s absolutely worthless to me. Absolute scam wouldn’t trust this place at all.

Mother of 3 medically down on her luck had to shamelessly borrow money to purchase clothes for her growing daughter, thinking (Don’t worry hunny, you’ll have nice clothes, mom can make the rest of the payments” only to agree with Klarna yo make an initial payment of $62.99, not even that much, and then I agree to this payment to then be turned around and say you weren’t approved after myself and my daughter thought they payment went thru. What a SH!++¥ feeling! I hope your happy GUESS AND/OR GUESS FACTORY… how sad!! Working with companies like Klarna, scamming ppl into believing they are purchasing from you and breaking a little girls heart! THE WORST PART IS NOW WE ARE OUT THAT MONEY AND ALL THERE CUSTOMER SERVICE HAS TO SAY IS “IG WELL WAIT 1-7 DAYS” THEIFS IN MY EYES

Terrible company. Lies to customers and tries to blame a Canada Post strike even though they use a cheap 3rd party courier service based in Quebec for Canadian orders. Avoid and shop elsewhere.