GuardsmanReviews of guardsman.com

The most dishonest, unprofessional and worst company ever. I took accidental damage cover (for 5 years) for a Sofa that I purchased from DFS. I had clearly mentioned that I have a daughter who keeps on jumping on the sofa so it's worth take the cover while purchasing the sofa. They also agreed on this and recommended me to take the accidental damage cover. When the actual damage happened, and I contacted Guardsman, they took nearly a year to come up with the negative outcome stating that the accidental damage has occurred over a period of time. This is really disappointing and frustrating. I have paid for the cover and I don't get any coverage when I need! I will never ever recommend anyone to first of all buy any sofa or any products from DFS and then take any such cover hoping that the trash company like Guardsman will repair any damage occurred.

This is a very dishonest company. I got refund after I did data access request for all calls and data relating to my dealings proving my case. Challenge them on everything and question till you get a response. It's your entitlement to answer's and all data. They hope you give up and most people do but persevere. Misselling a product or service you are entitled to a refund.

In my opinion this is a very dishonest company. They were experiencing issues with their website when I went to file a claim. None of the claim categories for the type of stain that we experienced (dirt from the bottom of a shoe) were working -- in other words, I could not submit a claim. The only category that would work was "bodily oil", which it was not, but I was told when I purchased my policy from Ethan Allen that "everything is covered" so I went ahead and filed to get this item off my to do list. 10 days later I received an email that my claim was denied. I filed again under the correct soil category. My claim was denied a second time. I appealed the second denial and explained the situation... again they denied my claim for a third time. I will NEVER purchase another Guardsman policy again. I recommend you also do not entrust your business to this company. Shady way to handle businesses. Now that I see all of the other 1 star reviews I wish I had done my research first. Hope this helps you!

Today is 1/27/24. My recliner has been broken since November. The technician for Guardsman has been out here and I have heard nothing. Their customer service is not helpful. This is 100% not worth the money

Horrible service. Made me turn a large lounge, inside-out looking for an ID tag whilst heavily pregnant and alone, for a response of "it shouldn't be a problem us not needing it". I told them prior that I was heavily pregnant with a husband off-shore with work, and still, made me do it. I raised that this was unfair and there was no response, no remorse, nothing. Thanks Elizabeth for your consistent failure to provide adequate customer service and undue stress on my body. Every single claim you put in, is very typical of an insurance company and try to get out of any little thing. This includes, you sending specific and clear images, not writing it directly and them missing it, and blaming you for not informing them. Example, sent photos of the lounge panel, they only put the seating cushions and it was missed because I said "the lounge needs a clean". Once you make a claim (even if you have previously made a claim and sent a whole photo before), you need to send a new photo of the lounge in it's entirety. Furthermore, I clearly indicate what it is, such as dirty marks - "dirty marks" doesn't specify that it is dirt apparently, so I was required to write back to them after their 3-7 day turn-around for response timeframe, to let them know that dirty marks means dirt. Note, you must say the damage to your lounge in less than 5 days old otherwise they won't over it. Make sure you say this and save the hassle of fighting with them. No general cleans, no general marks (build up) is accepted. Spot cleaning only is accepted, and within 5 days of damage being done.

My electric chair is 2 years old and part of the frame is broken. I submitted the claim and 2 weeks later received a rejection claim with no details as to why. I called customer service to discuss why. The reason was the claim was not made within 30 days from the damage. I was 14 days over their standard. I argued and got no where. As I was unaware of a 30 day time limit. They were of no help and no one sits in the semi broken chair. Haverty’s should not promote this company. Do not waste your time and money on Guardsman Protection Plan - they do not protect or help in any way!! Demar in TX

We’ve been trying to get ahold of them for days. Calling them is a complete joke. My husband was on hold for hours and then was hung up on. It’s easier to get ahold of Unemployment or the IRS! This plan is a total scam. Don’t waste your money.

The Claim Rejection Rate is close to 100% and I am pretty sure they are not a genuine insurance company and on top of that, the customer service agents are extremely rude. Makes you rue the day you decided to buy their insurance in the first place.