Guardian StorageReviews of guardianstorage.com

I will never recommend anybody with this company...very poor customer service with management especially at Washington location!!! :0((

When I moved for a job, I chose Guardian Storage. The space was indoor and climate controlled. We had also purchased the insurance in case anything were to happen. A year later, we come back to the unit and EVERYTHING was covered in mildew. We have four children, so that meant clothes, toys, furniture, priceless memorabilia (pictures, jerseys and signed baseballs, etc.). Years of memories destroyed. Nothing of ours was wet before placing it into storage and the manager kept insisting it was somehow our fault. After further investigation, it was found that their roof had leaked and there were cracks along the bottom of the wall. Since their units are basically built on a giant hill, any amount of water would automatically run down towards the units and any holes or cracks allow for water or snow to enter. With PA's humidity, it is no wonder our belongings became damaged. The manager there continued to be short with us and offered $1,000 to shut us up. He said the insurance would not cover it and we should just take the money. If we were able to, we would have fought it because we examined the contract and we were entitled to be able to use it, but because of a very recent death in the family and other stressors, we let it go. This place could have at the very least given us a full refund, but even that could not replace some of the items that had to be thrown away due to their lack of maintenance.

I thought I would be needing a storage unit for my daughter. I went to the fox chapel location in pittsburgh. I purchased a unit to be used the next day. 198.00 plus I also purchased packaging material locks ect. The following day I found out I would not be needing it. And I called to cancel. I could not recieve a refund. I think that is horrible business non professional and would never recommend your company I paid for a storage unit that was never used Kimberly Kight

Lock stolen out of my cart after I passed an employee...subsequently burglarized of choice items. no help at all for management. bad attitude, denial. No recovery even on insurance without visible damage. and they have rats.

my son need to store some of his household goods. he was in the military headed to Iraq. so I traveled to Virginia to pick up his belongings ounce back in Pittsburgh Pa. I contacted guardian storage and was referred to a facility. After a discussion with the facility representative about what we had to store a decision was made on what unit was necessary the belongings. we packed everything in and that's were they stayed for a few years. he received an offer to relocate to Kansas and so finally it was time to unload the storage unit. upon arriving at the unit we noticed a sticky substance on the floor coming out from under the wall of the unit. once the unit was open and stuff moved around. there was furniture damage from some type of sticky substance. The furniture that was damaged was stacked on the same wall where the leakage was noticed outside the unit. There was nothing stacked on this furniture but other furniture. But there was a sprinkler head right above this stack of furniture. there was damage to three pieces of wood furniture that basically rendered it unusable. Well the conversation with the staff went like this. Did you get the insurance on the unit. well no I didn't. it was on the top floor of a climate controlled building with nothing but furniture in it. what could go wrong.? well its my belief that the sprinkler system leaked and I suffered the results of it. I was told to turn it into my insurance company if I wanted resolution. way to treat a returning war veteran. never again

Profoundly unprofessional, unfriendly and left all of my possessions smelling of mothballs. The manager is curt and rude, and her employees were unable to do simple tasks like, say, process my rental paperwork. On top of that, the entrance is seriously difficult to navigate with even the smallest moving truck.