Seam to think that bad workmanship and…
Seam to think that bad workmanship and poor manufacturing is not their problem and they only deal with accidental problems
By Paul W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
179 reviews
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Guardian Protection Products is listed under Furniture Stores in Hickory, North Carolina.
Guardian Protection Products (guardianproducts.com) has 179 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
179 approved reviews, newest moderated first
Seam to think that bad workmanship and poor manufacturing is not their problem and they only deal with accidental problems
By Paul W.
Scam I wish I would have seen the reviews before I purchased it stated that only accidental damage and not normal use is covered under the plan terrible company scam scam scam buyer be wear I don’t know why Ashley furniture deals with this company it’s a complete scam
By Monica W.
Found 3 or 4 "bubbles" on my 2 year old dining room table. Tried to wipe off what looked like food that had spilled on the table and this caused the "bubbles" to come off to expose the bare wood. The Room Place has some beautiful furniture, but DO NOT FALL FOR THE BOGUS PROTECTION PLAN that they offer! Guardian Protection Products should be put out of business!!
By Maria Ruth H.
Complete Trash Seam in my couch started to come apart due to normal wear and tear after 1.5 years. They will not cover this.
By Justin D.
Very disappointed with your furniture Insurance , I purchased your Insurance and now that I need your services no one want to came to do what you suppose to do "clean my furniture "
By Boris S.
Awful services...actually there is no customer service at all. My sofa stop reclining 3 months ago and I'm still waiting for the parts to be shipped and installed. Keep your money. This company doesn't deserve to in operations.
By Lance P.
DO NOT WASTE YOUR MONEY. Can't believe any reputable furniture store would even offer up this "insurance". Paid a lot of money for a new sectional a year ago. First time I ever paid for any type of "extended warranty/insurance" and definitely the last. Oh how I wish I would have read the reviews. My dog ripped a nail off and bled all over my 3 of my cushions. I was out of town and dog sitter called in a panic. Dog ended up fine and I had my mom go over to the house to see what she could do with the blood stains. She was able to get most of it out and when I got home I shampooed the cushions with attachment on carpet cleaner . Two of the cushions are fine but the one still has some discoloration. I was so relieved knowing I had purchased this plan. This plan that promised to take care of precisely this type of scenario. Ha! What a joke. Their solution was to send me a teeny bottle of stain remover and send a cleaning service to the house to do exactly what I did, shampoo the cushion. Two and a half months later. I have decided to just flip the cushion and move on. Life is to short to fight this battle. NEVER AGAIN.
By Julie S.
Complete scam. They won't cover anything. Do not purchase no matter what.
By hartwell