Customer Service Is Insulting
I ordered five trees December 2022. I received them on May 2023. One was dead on arrival. Another never leafed out. Another leafed out and then surprisingly died within three weeks afterward. Three trees bloomed immediately (including the one that died three weeks later.) I picked off the blossoms at the recommendation of Peaceful Valley/Grow Organic. As of 3/27/2023, the peach tree (one of the remaining two that survived the summer) had died at some point over the winter. The plumcot tree is doing very well. I was given credit for the tree that was DOA and the one that never leafed out after waiting until the end of May as required by PV/GO. I was cheated approximately $10 on credit but oh well. I ordered enough trees to avoid paying about $50 shipping which meant that I had to order a total of 5 trees to claim the full credit I received (and was shorted approx. $10.). But, none of that is really the problem. The problem is customer service. There isn't any. No one picks up the phone. No one calls you back. No one returns a personalized email. All I ever got was a one size fits no-one email in response to my question. Here is it March 27th 2023 and I have still NEVER spoke to a human. The icing on the cake is that I am in zone 6 and these geniuses sent my five BARE ROOT trees ($200 worth) during the coldest month in my USDA zone. Ground completely frozen on January 30th, 2023! I emailed them multiple times asking for advice on how to keep five bare root trees alive until my ground thawed. No response. Not once. They avoid responsibility like a wayward child. Go somewhere else to buy nursery stock. These guys do not offer anything that you cant get from someone else. Or, spin the wheel and see if you get lucky.
By J B.