Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
655 reviews
Grounding OfficialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 31 reviews with 2 stars · Clear filters
They are decent sheets, but y’all understand that the whole grounding thing is complete nonsense, right? Please don’t believe the nonsense you hear on social media. I tried the sheets just to prove a point and guess what…they are just sheets!
By Igor
I didn't notice anything special or out of the ordinary plus they are not the softest of fabric to lay on all night. For the price compared to the promise, I won't purchase again.
By Lori M.
9/9/25 Still in the process of trying to send back 2 (K and Q) grounding sheets. Was told to send them to Germany, then send copy of the receipt and id get my refund. One problem, it cost $350. to send the two back. OUTRAGEOUS!!! The return address from where they were sent was California. What’s Wrong with this picture? A scam in the works? Leaves me wondering. After reading this reviews I’m perplexed. My experience with them is not over. Just a warning to future purchasers, BEWARE.
By Patricia C.
Response from Grounding Official· Sep 10, 2025
Dear Patricia, Thank you for your review. We are sorry to hear about your difficulties with the return process. This is certainly not the experience we want for our customers. To help us investigate this matter, we have requested more information about your order through the Trustpilot system. Upon a review of our records, we could not locate any orders or email conversations under the name "Patricia Chambre." This leads us to question if your purchase was made from our official store. There are many companies that sell grounding products, and we want to ensure we are addressing your specific situation. Once we confirm your order details, we will assist you with this issue immediately and provide a clear solution. We look forward to your response so we can assist you further. Best regards, Grounding Official
I received my grounding sheet and pillowcase in February 2025 and wanted to give it a good try to see if it made any difference. I was excited and hoping to finally wake up refreshed and if not pain-free pain reduced. It has now been 4 months and zero effect. Another wasted effort.
By Oney
Response from Grounding Official· Jun 4, 2025
Dear Oney, Thank you for giving our products a fair try over several months — we truly appreciate your honest feedback. We're genuinely sorry to hear you haven’t yet experienced the results you were hoping for. While many of our customers notice improvements quickly, others find the benefits take longer or show up in unexpected ways. That said, everyone’s experience with grounding is different, and we fully respect yours. We’d love the opportunity to better understand your situation and see how we can help. If you're open to it, please email us at [email protected] so we can assist you further — whether that means troubleshooting, offering tips for best results, or discussing return options. Your satisfaction is important to us, and we’re here to make it right. Best regards, Grounding Official
Missing the connection cord for the pillow. Can you send one asap thanks
By Ken S.
Response from Grounding Official· May 11, 2025
Dear Ken, Thank you for your message. Your order has been successfully processed and shipped from our warehouse—it is currently in transit. The latest update shows it arrived in Auckland, and it's still within the estimated delivery timeline. Please feel free to follow your order using this tracking number for the most up-to-date information: YT2512221272109993. Let us know if you need any further assistance—we're here to help! Best regards, Grounding Official
I don't recommend this company and strongly question their integrity. I ordered a set of sheets and a pillowcase on 3/7, noting the "90-day money back guarantee" and figured I'd try them out. When I placed the order, the checkout page noted that I had "Express shipping" of 5-7 days. After about 8 days I still didn't get my order; when I reached out, they said they "understood my confusion" but that "the total expected delivery time is typically 14-16 days from the date of your purchase, depending on your location." So that was the first red flag. When I finally got my sheets (2 weeks after ordering), they felt very cheap and low quality. They wrinkled badly after following the washing instructions. My husband and I tried sleeping on them for several nights, and they were not breathable at all, nor did they help our sleep. They note under their refund policy "We have a 90-day risk-free return policy, which means you can return your order for any reason during the 90 days after delivery. To start a return, you can email us. We’ll send you a return shipping label and instructions on how and where to send your package." However, when I reached out to get said shipping label, they told me that shipping labels are only provided for customers that request to cancel within 24 hours after placing the order. I looked into it, and the cost to ship the sheets back to Germany is $90 at minimum. This is over half of what I paid for them! When I voiced my concerns that their wording is deceptive, they stated "We acknowledge that the wording on our website may not have been as clear as it should be, and we truly regret any misunderstanding this may have caused." Basically, too bad so sad. Final red flag - I published a 2 star review on the quality of the sheets, and it was never published to their website. If you look at the reviews on their website, there are ZERO reviews of 3 stars or under. It's quite obvious that they don't publish those - yet another red flag. I highly recommend purchasing from another U.S. based grounding company - this one has very low honesty/integrity. They acknowledge that their wording is deceiving but certainly aren't changing it. I'm hoping that in writing this review, I can save others from making the same mistake I did...now I'm stuck with poor quality sheets that are not comfortable, nor do they produce the results as claimed.
By E N.
Response from Grounding Official· Mar 28, 2025
Dear Elizabeth, Thank you for taking the time to share your experience. We’re truly sorry to hear that your order didn’t meet expectations, and we appreciate the opportunity to respond to your concerns with full transparency. We want to sincerely apologize for the confusion around the shipping timeline. Our express shipping refers to the transport time itself, which typically takes 5–7 business days once the package has been dispatched. Processing time before shipment can take an additional 1–2 business days. The information you received from our customer support agent—stating a 14–16 day delivery time—was incorrect. That was a case of miscommunication, and we have since notified the representative involved to ensure this misinformation is not repeated in the future. We’re also reviewing how this is presented at checkout and in follow-up emails to make sure our customers receive clear and accurate delivery expectations. We’re sorry the grounding sheets didn’t meet your expectations in terms of material and comfort. Our sheets are made with a natural cotton and silver fiber blend, designed specifically to provide conductivity for grounding. As a result, they can feel different than traditional sheets and may wrinkle more easily since we avoid using chemical wrinkle treatments that could interfere with conductivity. We recommend low heat drying and removing promptly from the dryer to reduce wrinkling. We also understand that breathability is subjective—what feels warm or light to one person may not feel the same to another. While many of our customers do report improvements in sleep, we completely respect that not every product works the same way for everyone. We never filter out honest customer reviews. All submissions go through a basic moderation process to filter spam, profanity, or unrelated content, but we do not remove reviews based on rating. If your review wasn’t published, it may have been caught in our spam filter unintentionally. We’re looking into this and will ensure your feedback is posted appropriately. Elizabeth, we are sorry that this experience left you feeling disappointed. It’s never our intention for a customer to feel misled or unheard. While this situation didn’t go as we hoped, we truly appreciate your patience and the time you took to share your experience. Your feedback has already led to internal improvements in both communication and clarity of our policies. If there’s anything further we can do, please don’t hesitate to reach out—we’re always here to help and to make things right when we can. Best regards, Grounding Official
FINAL UPDATE: Persistence paid off! After numerous emails back and forth, standing firm in my request for a refund, it was finally received today. Thank you, Grounding Official, for finally showing some integrity. I have changed my rating from 1 star to 2 stars; the product did not work for me, but at least they finally honoured their published return policy. A lesson to all of us: read the fine print, take screenshots, and be persistent! UPDATE: Grounding Official has replied to my initial review, and made it seem like they are a caring company. Do not be fooled! I DID reach out to support initially. I continue to correspond with them, and they continue to REFUSE to honor the return policy as spelled out on their website. DO NOT deal with this company! They have no integrity. ORIGINAL REVIEW: I tried to return this because it did not work for me at all after a month of continuous use, and was told that they no longer provide a return shipping label, even though their website clearly states that this is their return policy/practice. The return shipping would have cost me 50% more than the sheet cost! False advertising, in that the product did NOT work, plus a complete lack of integrity in not standing behind their published return policy. Stay away!!
By Carol F.
Response from Grounding Official· Nov 28, 2024
Dear Carol, We are sorry to hear about your dissatisfaction and understand your concerns. We strive to ensure our return process is clear and seamless for all customers. Regarding the return shipping policy, we recognize the confusion and sincerely apologize for any frustration caused. Our team is committed to addressing such issues promptly and transparently. We assure you that we take all feedback seriously to improve our communication and practices. While our return process aims to balance customer convenience and logistical realities, we will review the policy you referenced to ensure alignment with our website’s statements and take corrective action if necessary. Thank you for bringing this to our attention. Please feel free to contact us directly so we can work to resolve this matter further. Best regards, Grounding Official
The sheet fits a queen size well. It really seemed to work for my husband and I until the first wash. I followed the washing instructions as indicated. Now neither one of us notice any difference. Also the material is not ideal. It pills. Makes it feels like there is sand on the sheet. Would not buy again. A lot of money.
By Ginger M.
Response from Grounding Official· Oct 20, 2024
Dear Ginger, Thank you for your feedback. We want to ensure that you’re getting the best experience from your grounding sheet. Our products are tested to withstand multiple washes without impacting their effectiveness, and pilling shouldn't occur if the care instructions are followed correctly. We’ve also noticed that after the wash, you mentioned not feeling much difference. We’d love for you to email us with pictures of the sheet showing the pilling, and we can share some tips to ensure the sheet is being used properly for maximum benefit. Additionally, as we couldn't locate your order under the name Ginger McGillis, please provide your order number or any other details so we can further assist you. We have also requested more information through Trustpilot to verify your purchase and ensure we can resolve this effectively. Looking forward to helping you resolve this! Best regards, Grounding Official
