Grooms ShopReviews of groomsshop.com

Grooms Shop foists broken trash to their customers with the expectation that the overswamped and overstressed bride-and-groom-to-be will not have time to actually check their order immediately so that they can return it during their ludicrously small return window. I was a groomsman who received what appeared to be a lovely bag. It was ordered in December for a wedding in March. Upon further inspection, the bag was missing hardware that made the handles fall off. Despite me reaching out to the company immediately, they claimed they could not help because the 10-day return window had passed. Instead they offered me 20% off buying a whole new bag. Why on earth would I send this scam company any more money?

We ordered a customized cooler at the end of November, then on Dec. 21st they canceled the order.

Ordered Personalized Best Man Kinsale Decanter Set with 2 Lowball Glasses and the decanter said best man but the 2 lowball glasses said groomsman also order a Zippo and flask but the Zippo came very scratched.

Just read the comments and you’ll see why you shouldn’t order. “Customer service” doesn’t exist. I had to email them multiple times to get a response only for them to lie and say that they only received 1 email from me. My order was going to take a month to go through production. After getting ahold of them and emailing them 2 more times trying to cancel my order, they lied again and said that I never received their email telling me how to cancel my order. It sounds like this company needs to invest in a better “customer service” system because based off the comments, reviews, and my experience, it’s pretty poor. 0/5 star wouldn’t recommend. I’d give my groomsman money before garbage from this wannabe company.

Place is horrible do not order from them still haven’t received my gifts I bought for my wedding day and it already has passed they will not answer any emails and if I could give this place negative stars I would Do not order from them it is a scam and there is a reason they blocked all comments about them on social media because there would be many more reviews like mine

This place is a joke. I ordered a 2 liter whiskey barrrel and it overflowed after putting about a cup in it. I stucka chopstick in the hole and there was something inside the barrel that would not allow musch fluid inside. I wrote to them twice and never got a response.

SCAM!!!!!! If I could give negative stars I would. We ordered a metal sign mid-August. A couple weeks later they said they were having delays. Okay, that's understandable. Then at the end of September they emailed us and said the couldn't get supplies and were having technical difficulties so they couldn't refund our money. The only way to interact with them is through email. So I responded that was unacceptable and demanded a refund by check. They continued saying they couldn't do that and told us to dispute the charge with our credit card. So yeah they took our money with no intentions of giving us our sign. Then waited long enough that we had already paid the credit card bill the charge was on. DO NOT BUY FROM THIS COMPANY!!!!!!

Avoid Groomshop if you want to receive your orders in a timely mannner. Their website is confusing, their products are cheap and the customization will not match what you requested. Whats worse they don't care, they will make zero effort to make it right and instead offer you a 'coupon' for 20% off to pay double to get the correct items. Buyer beware!