Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
GroomitSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App
Groomit (groomit.me) has 380 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
380 approved reviews, newest moderated first
Not worthy of even one star. Terrible experience. Booked appointment, text exchanges with "groomer" - never showed up. Finally canceled appointment. Have still not been refunded monies 3 days after debacle. Would never even consider using them again.
By Katie S.
Pashanes is the best.
By Amanda
I made an appointment and they call me when they are supposed to be here and cancel- very disappointed
By Jamie R.
Yesterday, May 7th, my 100lb Great Dane had an appointment to be groomed via their mobile van service. I booked the silver package & also added on the health bundle & deshedding. Altogether this includes nine services: a full bath, nail trim, ear cleaning, blow dry, dry brush out, gland expression, teeth brushing, paw balm, and removing undercoat and loose hair. It was $256.61 before tip. According to their website, a grooming appointment averages 1-3 hours, depending on pet’s size and selected services. From the time my dog went into the van to the time she was at my front door again was approximately 29 minutes TOTAL (we have cameras with time stamps to verify), for a 100 pound Great Dane to receive 9 different services. The groomer put in the app that he was there from 5:30-6:30, which wasn’t true. When she was brought back to our door, she was very wet. Her paws and back looked visibly dirty. She wasn’t blown out and didn’t receive the dry brush or deshedding. Her teeth weren’t brushed and glands weren’t done. Her paws were very dirty as well which led us to believe she didn’t get the paw balm either. We wiped her with two wipes right after and they were filthy. (Pictured.) The one service that was “done” (a full bath) was done poorly. I reached out to her usual groomer and they agreed- properly grooming & fulfilling all services on a 100lb dog in 29 minutes is unheard of. After reaching out they argued that all services were completed in 29 minutes. They credited $100 to my Groomit account but I’d let them know I would not be using them again. No integrity. I am filing a dispute with my bank and a complaint with the BBB. I do not recommend hiring a company that doesn’t hold their contractors accountable. So disappointing.
By Hannah
Great care and grooming. Very professional and clean,
By Robert
She was friendly and did a great job cutting our puppy
By Janet
Maya was absolutely FABULOUS
By Geneva
Yes Zoey experience was great
By Judith
