Grills Mart USAReviews of grillsmart.com

Response from Grills Mart USA· Sep 8, 2023

We're genuinely sorry to hear about your experience with our grill and the delay in receiving parts. Your feedback is important to us, and we take it seriously. Our team is working diligently to expedite the delivery of the necessary parts to you but unfortunately the parts are in back order, the ETA is Mid September. We have also taken note of your concerns about our customer service and will use this as an opportunity to improve. We appreciate your patience and understanding during this time. If you have any further questions or need assistance, please don't hesitate to reach out.

Response from Grills Mart USA· Sep 1, 2023

We deeply regret the inconvenience you've experienced. We've taken immediate action by escalating the issue to Freight Club, our shipping partner. We want to reiterate our commitment to refunding the shipping charges you incurred. Our intent is never to engage in any dishonest practices. Our primary goal is to consistently deliver top-notch service. We genuinely appreciate your feedback, and we are committed to ensuring that this issue is addressed and doesn't repeat in the future.

Response from Grills Mart USA· Aug 26, 2023

We deeply regret the frustration you experienced after the sale was finalized. We understand how vital shipping updates are, and we sincerely apologize for any inconvenience caused. Our team worked tirelessly to resolve this issue promptly. Please know that the delay was primarily due to an unforeseen shipping carrier complication. We genuinely apologize for the inconvenience this has caused you, and we appreciate your understanding during this unfortunate situation

Response from Grills Mart USA· Jul 3, 2023

We apologize for the inconvenience caused by shipping the wrong product. We understand the frustration this must have caused and appreciate your patience during the resolution process. We're glad to hear that the credit was issued to you. However, we apologize for the delay in providing the return label. Currently, we are waiting for our warehouse team to approve the return. Rest assured, we are actively working on resolving this and will provide you with the return label as soon as it is approved. We value your feedback and will use it to improve our processes for smoother customer experiences in the future. If there's anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.

Response from Grills Mart USA· Jun 27, 2023

We regret to inform you that the item you have ordered is currently unavailable from the manufacturer. We apologize for any inconvenience caused. The estimated time of arrival (ETA) for the item is approximately two weeks. We understand the importance of receiving your order promptly, and we appreciate your patience during this delay. If you have any further questions or concerns, please feel free to let us know.