GrillrescueReviews of grillrescue.com

Just don't. I placed my order 33 days ago. Still nothing, I sent a message 2 weeks ago was told . Sorry, but its the busy season we are working on your order. UMMMM, Christmas and sping may be busy. Just sent a msg to cancel. I will wait to get them at Wal Mart for half the price.

ZERO STARS‼️ Placed an order…never received. They offer no customer service other than an auto generated email response. No phone number for customer service offered. One month and still haven’t received nor did it ever ship.

Spent over $100 on Father’s Day Bundle. First time my husband used the gloves to remove a griddle from the new grill the gloves melted all over the griddle and new grill. Needless to say getting melted plastic or whatever these are made from off your grill is a nightmare. Total waste of money! I emailed product support page regarding this and no response at all. He was lucky his hand didn’t get burned the way these disintegrated.

I ordered from this company over six weeks ago and they have not delivered or communicated with me, I have asked them to cancel my order and refund my money but no response, do not order from this company.

I bought this when I saw it on GMA. What a con job !!! It barely lifted anything off my grill grates. I expected more from supposed firefighters. DON’T WASTE YOUR MONEY!!!!’

Made order on web site on July 8. It is now August 11. Order still has not shipped.I attempted contact 4 times and only received 1 reply form someone stating order will ship soon. Have received 3 other automated message confirmations. If I ordered on Amazon, I could have it tomorrow. I called credit card company and filed complaint and demanded refund. I will not be ordering from a company so dismissive of paying customers.

I ordered several items back in July but when they arrived a griddle brush I purchased was not in the package. I emailed customer service and they wanted me to send pictures of what I did receive. I sent the response and for the last 3 weeks now every time I ask about when I will get the brush I keep getting the same response saying it is back in stock and will be shipped the week of the response. Customer service is horrible. No phone number to call. Only way to get in touch with them is through email and I keep getting the same response and excuse. Will never purchase anything from them again

Couldn’t remove all of packaging from under sponge. Contacted Grill Rescue. Watched video of the removal which didn’t help. Requested return instructions. It took 4 emails to get the return address. They received it on July 13 2026 and even though I sent the tracking info they will not acknowledge they have it. So far it’s taken 7 weeks and numerous emails back and forth they are stalling on my refund. Reported to BBB