Great communications
Great communications, Item as described, overall a great buying experience.
By James M S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
290 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 165 reviews with 5 stars · Clear filters
Great communications, Item as described, overall a great buying experience.
By James M S.
Good prices and great support. Had shipping questions and they were answered timely. All products received I would by for them again.
By Bill
The grill shipped quickly. I was pleasantly surprised that it came completely assembled. I thought I would have to spend a day assembling the cart.
By Roger O.
Fast shipping, great customer service, mostly assembled upon arrival, great quality
By DARK K.
I needed a fairly obscure part that most sites showed as unavailable. Grill Collection was the only website that indicated they had it available. I used the chat option on Grill Collection's website and they quickly confirmed it was in stock. I placed the order and received it quickly. It was great communication and quick delivery on a part no one else has.
By Joel
Items arrived promptly and the replacement parts were exactly as expected
By J W.
Response from Grill Collection· Mar 23, 2023
Thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection team!
The part I needed was out of stock everywhere but the folks at Grill collection persisted, kept me up to date, and got me what I needed.
By Tom V.
Response from Grill Collection· Feb 21, 2023
Tom, thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection Team.
Luv the grill!!!! Great communication with company!
By Lisa A.
Response from Grill Collection· Feb 21, 2023
Our goal is to always provide the best quality service and product. It's our pleasure to be there when you needed help. Thank you for your business and the good review, Lisa!