Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
290 reviews
Grill CollectionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 165 reviews with 5 stars · Clear filters
Grill Collection was great to deal with and the entire process was easy. They kept me informed with phone calls and emails about my purchase. Thx again!
By Randall P.
Response from Grill Collection· Sep 24, 2020
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Grill Collection Managed to get me a grill when my local grill shop was unable to get delivery of a Napoleon Prestige 500 with Side Burner after trying for over 6 weeks. My local shop told me I could not get one with side burner for the remainder of 2020. I found Grill Connection on line and although It was not easy and I did upgrade to the Prestige Pro 500 I got my new Grill with the side burner I wanted. Thanks.
By Edward
Response from Grill Collection· Sep 24, 2020
We are incredibly grateful that you took the time out to leave us a 5-Star review Edward! :D
Great customer service!
By JS
Response from Grill Collection· Aug 22, 2020
Hi! Thank you so much for this review! Our team will be extremely happy after seeing this. All their hard work is paying off. And we will also keep striving to provide quality service to our beloved customers! Once again, thank you so much!
All great, many thanks
By Michael S.
Response from Grill Collection· Aug 22, 2020
Thanks for the great review, Michael! The team at Grill Collection is thrilled you’re so happy with your grill. Maybe you’d like to share with your friends who are looking for a grill, too? We’d love to continue making grill dreams come true for awesome customers like you. Thanks again!
Excellent customer service! They gave me all the info I need in chat. The grill I ordered arrived in excellent condition! Although the time could improve, but that's not their fault. All deliveries during the pandemic takes a little more time.
By Jerome D.
Response from Grill Collection· Aug 22, 2020
Thank you so much for trusting us, and we are ecstatic that you are happy with your brand new grill! Please remember us for when you want to purchase accessories or other items to compliment your grill. Once again, we are extremely thankful for your review.
