GreenthumbsgardenReviews of greenthumbsgarden.com

This is complaint I sent to TN BBB. June 25, 2024 we ordered a Wahington Howthorn tree from Green Thumbs Garden online, Order#22383. After numerous complaint about shipment delays, we finallyreceived a dead tree on August 2, 2024. We have exchanged over 26 emails with Bre S. and Lisa (assume they are customer service reps) regarding the fact that the tree was dead and set pictures at their request and gave the tree they sent another three weeks to verify is was not producing any buds or leaves. At first, Bre S. agreed to replace the tree if we would pay another $7.99 replacement shipping fee...we agreed but, requests for instructions onhow to proceed never came despite our numerous requests and no replacement ever arrived. After additional complaint,on October 17, 2024, a different rep, Lisa, who was very apologetic, replied that they would send a replacement and waive that additional shipping fee and a promise to ship it"next week". Since then, nothing. We have sent numerous emails in following up but only getting "canned" responses that their email system returned saying that they would respond within 3 business days. I have also called several times. Their automated answering system requesting a reason for the call, a phone number, and promise to reply within 3 days...nothing. In my last email and phone to them I did specify that I would be reporting them to BBB and/or to the Tennessee Consumer Protection Agency if they did not repsond within 3 days...that was yesterday. The phone number on their website that I used is (931) 450-3577...you could call and get the same canned message. All we want now is a refund. I do have all of our email correspondencesif that helps you but forwarding those would be an EML file and cannot be attached here. I would probably need an email address to forward it to you. Please let me know how or whether you can help resolve this. Sent to TN BBB 11/22/2024

Ordered 6 fruit trees that arrived the end of August. I immediately opened the box and 5 trees had no leaves and 1 had only a couple. No leaves were in the box meaning they shipped these trees in terrible shape. I immediately contacted Green Thumbs Garden and was told to "Keep an Eye On Them." I planted them in large tree pots and kept them near our garden where I could make sure they were well watered and babied. Well 2 re-grew leaves, 3 completely died and the last I am not sure if it will make it. Contacted Green Thumbs (same person who told me to just keep an eye on them) just to be informed it was "Outside the Return Window." Very deceptive and shameful way to treat customers. Thankfully I only ordered a few trees to see the quality of thier product. Their loss because I will be putting in an orchard next year. Just buy from Lowes, Home Depot, Tractor Supply, etc. They are about 40% less expensive and actually alive when you get them.

Ordered plants in February to be shipped after frost date for my zone. after the due date, I repeatedly email asking where the order was, and was told there were delays, but would be shipped in the next few days. This occurred repeatedly over a month. I finally had to submit a dispute to my credit card company. Submitting a copy of all the emails I received, they refunded me immediately.

Ordered this product about a month ago and have not received product or have I heard from company one time. This is my second request for an answer.

Order Never Arrived Called for a refund only to get an answering machine. Was told several times via email items were being "shipped today or tomorrow." Highly questionable company. Had to dispute with credit card company.

They sent me a link to review the plant - The plant showed up dead and dry in a box, and when I went to review their plant, I gave it a star out of five - they deleted it, right away, which means that their "Reviews" are all lies. I'll never get my money pack, but I hope people will see this and never order from this company.

If I could give a negative number I would. DO NOT ORDER from this "company!" Apparently, if you're questioning when your order will arrive, according their voicemail, they're so back in the woods in Tennessee they don't regularly receive phone calls. And forget about email. They send you a canned email about getting back to you, they're soooo busy. Seriously! What a scam! I will be contacting my credit card company and reporting their fraud.

Ordered trees and they were never shipped. Contacted and Bri kept saying they would be shipeed out this week then would go mia for a month This happened two times I had to co through my creditcard company to retreve my lost funds.