Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Greencade
Greencade brand was literally founded because of one and only reason: create an unforgettable in-game experience for all the gaming communities. We are group of passionate gamers who have decided to bring their skills and knowledge together and pursue the dream of becoming the leading producer of gaming accessories and replicas in the world. That's why we decided that it would be an amazing idea to bring video games and movies to real-life by handcrafting them! Along the way, we've attracted thousands of people who are interested in video games and 3D prints.Well, 3D printing allows us to freely listen to your feedback and constantly improve our products as well as make custom designs. With full transparency, we have made mistakes, learned from them, made more again and improved again. We can never say that we are the best ones, but high-quality is definitely our first name. Our team creates items with special care for details and real authenticity.
Greencade (greencade.com) has 47 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
The diffuser was fine. I ordered an elite pack that should have included: manual, water bottle+ Energy & Focus (Pure lemon) + Relax & Chill (Pure jasmine) + Lavander essential oils (Recomended). I never received these and have sent a few e-mails to Greenscape and the only follow up I have is that they are checking on it. It's been two weeks now...June 6th...no word...
By David R.
Response from Greencade· Jun 12, 2025
Hi David,
We’re truly sorry for the delay and the frustration this has caused. You’re absolutely right to expect better communication and to receive everything included in your Elite Pack. We take full responsibility for the oversight and sincerely apologize for the inconvenience.
A refund will be issued for the missing items. We appreciate your patience and are working to make sure this doesn’t happen again.
If there’s anything else we can do to make it right, please let us know — we truly value your support.
— The Greencade Team
Overly long production, poor communication
Aggressive item in cart reminders (3 emails in 3 hours). Bugged as I didn't even have an item left in a cart.
Extremely long production and ship time. 7 weeks for 2 in stock items.
Inadequate order status. No ETAs, no granular status.
Annoying popups on cluttered website when trying to log in.
Box came extremely beat up and was worried items might be damaged, thankfully not.
Would not use again.
By VP
Response from Greencade· Nov 25, 2024
Hello Carl,
Thank you for sharing your feedback. We're glad to hear that your order arrived safely and that the items were not damaged despite the condition of the box. However, we were surprised and disheartened by your review, and we’d like to address some of your concerns in more detail.
Cart Reminders
We do send three reminders: at 3 hours, 6 hours, and 9 hours after an item is added to the cart. This is a standard practice for e-commerce sites to assist customers who may have forgotten or been distracted. If this seemed aggressive, we apologize and will take your feedback into account as we evaluate our practices.
Production Times
You mentioned receiving "in-stock items," but we don't operate from a typical stock inventory. All our products are made to order, as stated on our website. While we sometimes have select items like Ray Guns readily available due to their popularity, most items are crafted individually. Your order took 4 weeks to process and manufacture—within our stated timeframes. We're a small team of talented artists, not a mass-production factory, and we take pride in creating unique, high-quality items for our customers.
Shipping Concerns
We understand the concern about the box being beat up; unfortunately, this can happen during international shipping. While the condition of the packaging is beyond our control, we take great care to ensure our products are well-protected inside. We're glad your items arrived in perfect condition.
Popups on the Website
Our popup is designed to appear only once a day to new visitors. It’s part of a broader effort to grow our email list and share updates. Based on your feedback, we’ll review the frequency to ensure a smoother browsing experience.
While we regret that your experience did not meet expectations, we hope this explanation helps clarify things. Our team is dedicated to delivering both quality products and transparency, and we’ll continue improving based on feedback like yours.
Thank you for your order and for giving us the opportunity to craft something special for you. We hope you’ll reconsider and give us another chance in the future.
Best regards,
Jonathan
Greencade Team
