Great Wolf LodgeReviews of greatwolf.com

The Traverse City location is not recommended. My most recent experience was taking my kids to a local baseball game to celebrate the wolf's birthday and get day passes. It appears the day passes never existed. No one knows anything. Can't speak to someone at the location. I have very sad kids to say the least. Even though I'm a local. 4 day passes would cost 270.00. That is outrageous. False advertising (promo code never existed)

We stayed at the Poconos resort. it is enormous, especially with the enlarged accomodation additions. there are people everywhere, at all times. The staff are nice but probably cannot keep up w the volume and turnover of rooms - the common areas are not clean, the rooms are not clean. The food is terrible. Everything is overpriced. They charge for parking, but good luck finding a spot - also, how else are you supposed to be there?! the worst part is that you will get a final invoice AFTER you have checked out, with extras charged that you likely did not incur. Good luck disputing them because it will take endless calls in getting it resolved.

This hotel is ... The Worst. I've flown almost 4 million miles and visited about 75 countries. I've slept alongside roaches and in small towns where you rent a bed. I've never had a worse experience than this one. Spent all day trying to get more than 12 employees to help me get a CC on file. Not trying to do anything but spend my own money. Employee 1: you're all set. 2: should be good. 3: definitely good this time. 4: we can't do anything. Kid at the merch area by the pool actually responded, "I don't give a s--t."Hey, at least he was honest. Everyone else: lies, run-arounds, anger, hatred -- to some, again, who is only trying to spend money at the resort. Finally made it to the top boss, who didn't try to help, who was rude and openly disdainful. She all but spit in our faces. And then, when I said, hey, if you won't let me use my CC here, can you at least cancel my reservation so I can go to a hotel where they will let me. She said no, with snark and with a laugh, while I held my crying 2-year-old daughter in my arms --- who was 2 hours past her bed time, and who hadn't eaten, because ... I didn't have a CC on file. So that's Great Wolf for ya. Not clean. No friendly employees. Overpacked. Overpriced. And then, when you brave all that, they won't let you feed your kids, keep your kids hydrated, buy shoes you planned to in order to get around (my feet, right now: black, covered in p--s, chlorine and all the dirt that's all over every floor; not to mention the bugs, (Jesus, don't get me started on the army of insects waiting for when you visit.) Did somebody help? No. Did somebody even try? Not at all. Not the 6 different people we spoke to at the front desk -- only one man, the middle manager, even attempted to pretend to be kind. Everyone else treated us like dogs--t. Again, crying 2-year-old in my arms. Amount of sympathy, for something that's their fault, for me just wanting to be able to buy my kid a water, with my own money? Zero. Amount of scorn? Tons. Treated like second-class citizens; openly mocked, laughed at, ignore and told "I don't give a s--t" BY AN ACTUAL GREAT WOLF EMPLOYEE; but also: can't leave, because they won't cancel the reservation; can't buy my kids water, or food, because they won't even attempt to put the CC on file; can't get anyone to help me, despite trying, kindly, for the entire day. We're effectively kidnapped. It would be easy to forgive them for an off day, if anyone even ... tried. But you won't get that here. You'll get scorn, sadness and general misanthropy for simply asking them to ... do their jobs at the lowest level of competency.

Ran by common white trash in Lagrange .

Great Wolf Lodge Mason Ohio Communication and follow through from management is dismal. Departments are void of standard operating procedure training, safety training, and basic OSHA awareness. Food and Beverage department is leaderless, pack-members are not exactly team players, and the food is both mediocre and overpriced. Equipment, food and beverage machines, floors, furniture, lighting, even the ruddy clock tower show are all in states of disrepair and neglect. Job security is an illusion and taking initiative or doing the right thing can be grounds for termination. The brand charges Disney World Mickey Mouse prices, but instead delivers fast food results delivered by a person wearing a paper rat mask.

Safe your money and DO NOT bring your family here. From the time we checked in which took almost an hour, we had problems. We were put into a smaller room instead of what we paid for. When they finally fixed it, it was too late for the kids to swim. We were not told about all the activities which came with our package. Had to find that out the next day. When a manager did contact us and tried to comp various things, they did not put what they were doing into their system. So again had to fight the same battle the next day with new managers. It was a joke from sun up to sun down with these people. They charge you out the butt for EVERYTHING including a refill on your drink. When we were checking out, house keeping came in and emptied out refrigerator of my wifes wine, out kids jucies and our kids P3s. Then when we came back and caughr them, they couldnt find OUR trash????. Very sketchy. We were going to hold our company's party here but will NOT even consider it now seeing how we were treated. This company deserves to go out of business. Me, my company, and my family WILL NEVER be back here at this joke of a place EVER AGAIN

Wish I could give -5 stars on this. Housekeeping stole $400 from my daughters wallet. Sign states that no employee should come in the room. Management admitted to her and me The key card reader AND cameras showed they did go in the room. But, they refuse to give her her $400 back.

Great Wolf Lodge can be a great place to vacation, but their service is horrendous. The hotel has NUMEROUS hidden fees that add up very quickly, that $150/night stay will quickly turn into $300/night just because of fees, like a waterpark use fee, etc. This is an absurd tactic and they blatantly lie about their pricing. Sucks.