Great Jones Property ManagementReviews of greatjones.co

It's impossible to communicate with this company. They are in charge of my property and I can't even get in touch with them. You can't make contact by phone and they don't answer emails. I think we need to find another company in which we can contact when needed. They're good at sending you emails to do work on the house and charge you but you can't make contact with them to discuss the problem.

My experience thus far has been horrible. The application process was very easy, they also have really nice homes. Great Jones really needs to reconsider their application process! I applied for a home and have to wait 24-48 hours after approval for someone to reach out with the next steps. During this time someone could very well be further along the process than me, causing me to lose the home I wanted most. I have called called called & emailed likes crazy ! Only to be told everytime someone will call me back within 5-10 minutes, I still have yet to receive a call!

Edit: The fact that Great Jones replied to this over two years later says everything that needs to be said really. Their website claims "Honest Pricing No Secrets" We had a tenant move out. They said that there was a $200 charge to cover administrative work when the tenant moved out. We said that it wasn't in the contract. They said that they changed the contract whenever they wanted. The tenant did a good job cleaning, but had agreed to pay for some things. They said that they were keeping the full security deposit, but they were just keeping it, we needed to pay out of pocket for all the repairs. Their website claims "No More Chasing Your Manager" All you have to do is call their phone number, go through 3 different menus, talk to an answering service, they will transfer you to the local office, where you go through 2 more menus, then talk to another answering service who will give your property manager a message. We had a contractor working there, a Great Jones employee went into the property and took personal possessions of the contractor, removed them from the property without authorization or informing us. They damaged them irreparably before returning them. They will take no responsibility, or even cooperate with the police investigation.

I’ve been waiting for information about a property my husband And i submitted an application for. Keep calling the 866 number and no one is picking up! So annoying and frustrating

We are not happy with the property management group at this point. I have been trying to reach them for a week and no one has called me back.

I have been working with Great Jones for little over four months and I am not impressed. The major problem I have is that me and my clients can never get in contact with a live person. I have to call on adverage 6 to 7 times to get through. And if I leave a message for call back I might get a response several days later if any. My tenants are experiencing the same problems

The was a lot of issues before moving in that required us to call in several times to our move in coordinator to check on the matter to find out if we were even able to move in. When we would call in, it was super impersonal and we felt that our case wasn't being taken care of. Great Jones knowledge of the properties they manage is very poor. They didn't know that the property had gas and we needed our line re-dug a few days after move in meaning for the first 5 days were lived there, we didn't have hot water or a stove to cook on. Our contractor had the best service of all the people involved, and he had said that he would try to get certain things fixed around the house before we moved in. Everything was fixed except for the black mold on our back porch that sat there for 3-week before it was touched and taken care of. Those are some issues that should have been (1) fixed before the house went on the market, or (2) fixed in the 3-week span of time when we made the commitment to rent. There have been several other issues involved that could have been caught if the property was properly taken care of before we moved in like the leaky sink, the stuffed up dryer vent, the doors could have had the same key because we were not provided with the back key which required me to buy new hardware and install it so we can access from the back, the address wasn't listed properly and still isn't clear because of our split property situation, and the windows still don't all shut, and the work around with the furnace that won't heat our house properly (with the urgency that Great Jones exhibits, our furnace will be fixed just in time for the Florida summer). These are just a few of the things that could have been caught before we moved in and no one was personal enough to notice these things until the contractor inspected the house and we are required to stay home from work for myriads of maintenance people that come in now.

We came into this home the evening of November 1st. The toilet bowls were disgusting, all the tanks looked like they were full of dark blood. The water is putrid, kitchen ceiling leaks, dishwasher poured out water when I tried it. The ovens haven't been cleaned, a couple of blinds broken, heat did not work on the north side of the house, leaks in the basement that have gotten worse, the list goes on. It took a month to get the heat fixed, and I want to say 3 weeks for the dishwasher and faucet in the master that was leaking to get fixed. I would use the Property Meld as instructed via email by the PM. Emailed him several times with no response because nothing was getting done through Property Meld. When he finally did reply (would not call) his response was you have to use Property Meld then we would use it and the orders would get cancelled. If I was not treated like a unintelligent pain in the butt woman. Maybe the things that were stored in the basement would not have been ruined. (Which is still leaking from somewhere) and maybe if the kitchen ceiling had been fixed I would not have lost additional items. Still have not heard back as to if we can use the fireplace in the living room due to the creosote. We have replaced kitchen knobs due to the existing ones being broken. We put carbon monoxide detectors in (thought the owner or property manager was responsible for that). Put light bulbs in almost every light socket due to missing bulbs or not working ones. Had to clean the toilet tanks and they are still not free of rust/iron. Still no replacement knob for the stove top which is disgusting along with the vent-a-hood filters. This house was not and is still not after 5 weeks fixed as it should have been to begin with. My husband showers at work. He purchased a shower head with a filter in it so I can tough it out and shower with the stinky water. We brush or teeth in the kitchen with the reverse osmosis water. Can't do laundry in fear of our clothes smelling. Have already lost at least $90 in brand new white towels that are now Rusty beige. Have spent in total so far $140 in taking our clothes to the laundromat. The plumber did come out and snaked the lines (very nice and professional), the sump pump was replaced as well but again, there is still water in the basement. The plumber said that anoid rods would help with the smell (no reply on that yet either). We have treated the well for the smell too (needs to be treated again). My husband was also told to be sure to change the furnace/ac filters. We went and bought the pleated ones as instructed. The one that was in that we replaced...... Dark gray, not replaced in a very long time. I could go on and on..... The nice driveway now has oil spots from where the maintenance man has parked. Still waiting on things to get resolved. Sad, especially with the amount of money it cost to move in here. Could be a nice house if things were getting fixed. You never know when or if things will get approved to be fixed or when and if they will show up when they say they will.